- Automated Task Generation: When creating a ticket manually, predefined tasks are automatically added based on the ticket type (if preconfigured in the Management Panel). This ensures standardized work steps for all maintenance activities – now for unplanned tickets, as already available for planned maintenance. - Quick Asset Creation: Create new assets directly from your mobile device, including photos, serial numbers, and asset types.

- Filter tickets by creation date ("Created on") to quickly see at a glance what was reported in the last 24 hours or 3 days. - Scheduled maintenance orders can now automatically include tasks created from the template. Ticket templates can be configured in the web app.

- Automatically translate voice-to-ticket inputs to standardize data in your company language. - Mark defects or important details directly on photos during ticket creation or in comment attachments. - Customize your drawings with various colors and stroke options and use the undo function for quick corrections. - Maintenance tickets now appear in your list based on individual lead times, as configured in the web app.

Bugfixes & general improvements

- Identify equipment faster with new asset thumbnail images. - View linked maintenance plans and upcoming dates directly in the asset details to better track preventive work. - Find work orders and past activities quickly by filtering the asset maintenance history by maintenance plan.

- Maintenance Plan: Launched a system to create and manage recurring preventive plans. - Plan Management: New web overview for planners to edit attributes and manage participants. - Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution. - General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.

- Create tickets on iOS using AI-powered voice input (rolling out in phases) - Automatically fill ticket fields from spoken message - Review and adjust AI input before submitting (human-in-the-loop) - Faster ticket creation with a simplified flow and fewer steps - Configure relevant ticket fields for ticket creation - Set mandatory fields to improve data quality

- Create and manage custom task types, including billable (productive) and non-billable (non-productive) categories - Track task time on mobile: start, pause, resume, finish, edit, and delete entries - Admins can enable or disable time tracking for compliance reasons - View productivity with new metric cards: total, billable, non-billable task times, and productivity - Task list now includes columns for 'task time', 'assignee's team' filter and column, and a 'created on' filter and column

- Workflow List View Improvements: Delete workflow reports, see version numbers at a glance, and benefit from a "new workflow" badge. Mobile users get a new overall “My Executions & Reports” view with improved filters. - Basic Ticket Scheduling: Use standardized Start Date and Due Date fields with flexible configuration per ticket type. Sorting and filters like “Due this week” make planning easier than ever. - Enhanced Mobile Task Filters: Quickly narrow down tasks by due date, status, assigned user, ticket type, functional location, or simply show “My open tasks.” - Ticket Duplication: Duplicate tickets instantly or duplicate tickets automatically when duplicating an asset to save setup time. - Global QR Code Scanner: The Asset module scanner is now upgraded to the new Global QR Code Scanner, which is also available in Workflows for consistent and faster access.

- New Home View: Faster access to tickets, tasks, assets, chats, and workflows designed for machine operators and maintenance technicians. - External Ticket Collaboration: Invite external users to view and communicate on tickets safely. - Enhanced Comments & Attachments: Add photos, PDFs, and documents to ticket comments with inline display and full-screen preview. - Improved Usability & UI: Refreshed ticket layout, clearer asset visibility, and smoother overall experience. - Functional Location Filters on Mobile: Filter and search by functional location, asset name, serial number or by uncategorized assets. - Web Improvements: Easily move folders and assets within the functional location tree.

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions. - Simplified task management: Manage all tasks across tickets in one place, now with due dates. - Faster navigation: View asset (former product) and ticket types directly in the main menu. - Enhanced communication: Search chat messages & upload multiple files.

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before. - Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. - Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. - Optimized Chats: The new chat features offer improved organization and a practical search function.

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

Small fix for videos in workflows

- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata. - Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization. - Face Anonymization: Anonymize faces during a video call. - Several security and performance improvements, bugfixes.

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

Visual Assistance Call: o Multi-Session Call - Reopening calls for regular and recurring appointments - Display missed calls - Display all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay Redesign - Call-Chat for externals

• Videocall improvements: - Feature to mute other participants - Improved automatic rejoin - Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

Small bug fixes for iOS 16

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in the mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in the mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports