I’ve been searching for a new swimsuit for several days with ROTITA and one more store, the problem is I saw my perfect suit on this site either this last year, but most likely in 2022, possibly, who knows! But, it was the MOST BEAUTIFUL SWIMSUIT I’ve EVER SEEN…. Couldn’t wait until I could buy that same one this year, but can’t find it. I also like some of the others, but because of a surgical matter, I really needed that particular swimsuit.ROTITA!! CAN YOU HELP??

I’m giving 3 stars for the Rotita app… I’ve been having difficulties with this app… every time I try to check and track my order through the app it doesn’t allow me to go back to my account… and when I go into my shopping cart to check on my items, it shows the same item 6 times one after another when those are not the items I chose to put in my cart… I tried uninstalling the app several times and reinstalling it but it still has the same issues… I’m also waiting on my second package to my order that I was promised to receive by Christmas and I still haven’t received it yet and I paid the expedited fee… it’s been one thing after another with all this!! It’s disappointing because I love shopping at Rotita because I love the style and clothes they offer but it’s been a long wait on my package and dealing with an app that does do what it should!!!

I have loved the look of their Taini’s for a couple of years and this year. I got a great deal if I bought four so I did and on top of that I bought three shirts. While all four bathing suits fit my bottom they were way too tight on the top. I kept two of the shirts and one of them was not available so they refunded me for that one. I exchanged all four bathing suits for the next size up, but the bottoms of course got bigger and the tops were still too small when I realized that I would have to buy a small bottom and a large top and that is not available I just asked for a refund. They refused they said I could only Exchange one time so now I am stuck with four medium bathing suits that do not fit. I will never order from this company again. This is really poor customer service. We got an RMA from them and they actually turned the package around and sent it back to us Saying they would not accept it after they had already sent us an RMA. Beware!!!

When checking out app is automatically assigning international shipping. However, Rotita warehouses are located in Jamaica NY, so international shipping for US customers should not be assigned automatically. In addition, there isn’t a way to change your user ID and no phone number to call for customer service to get it changed that way so don’t choose the Sign in with Apple option as it doesn’t appear the chat sign in or any other place on the app you have to re-sign in, so you must remember that long apple generated user id. This is extremely frustrating especially in the live chat.