GBXM
Guest Experience Maximization
Only for iPhone
Free · Designed for iPhone. Not verified for macOS.
iPhone
Guests check out hungry to be back and happy to tell the world when passionate associates know, act on and exceed their expectations. GBXM equips the team to achieve this vital result with every guest.
Running on the GuestBest database, the app provides a reliable way to inspire every associate and every team with the standards of excellence which flash "guest loyalty maker".
Across three functional areas, the app focuses associates on maximization of guest experience:
• Service (expectations)
• Operations (SOPs)
• Quality (checklists)
The Service area ensures guest needs, wants and expectations are the driver and priority.
The Operations area brings the hotel’s standards to the surface (and a quiz can be added to test understanding).
The Quality area personalizes checklists and how to’s to drive consistency of the delivered product.
Everything is tracked using traffic lights—whether new (amber), done (green) or late (red ).
Consolidated associate progress is visualized and shared using a hotel’s reporting lines.
Senior reports can at all times see and access the searchable personal guide of below reports.
This Service, Operations and Quality core is supported by Team Briefing.
This email-like tool shares and then monitors day-to-day information with one, some or all associates.
Video enablement adds communication power:
If operational pictures paint thousands of words, videos can paint millions!
The database allows you to add video as part of any GBXM content share.
Certification enables associates to obtain prestigious house-endorsed qualifications.
Overall, GBXM personally engages associates with standards of excellence to drive guest outcomes.
This app allows them to be their best, know what to do, and love what they do.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
- Load avatar image
- New sequence of home page main menu levels
- OPSVX added to bottom menu
- Certs moved to bottom menu
The developer, Guest Best Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Guest Best Pty Ltd
- Size
- 49.4 MB
- Category
- Business
- Compatibility
Requires iOS 12 or later.
- iPhone
Requires iOS 12 or later. - iPod touch
Requires iOS 12 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2021 Guest Best Pty Ltd