VOS: Remote Visual Support
Virtually On Site
Free · In‑App Purchases · Designed for iPad. Not verified for macOS.
See the issue before you dispatch.
VOS is remote visual support for service teams, technicians, dispatchers, and support professionals. Start a secure live session and see through a customer’s or onsite technician’s phone camera without requiring them to install an app.
It is not a screen share. It is a live view built for real service work.
Use VOS to:
• Diagnose equipment issues before scheduling a visit
• Confirm model numbers, alarm codes, status lights, visible damage, leaks, and access conditions
• Guide customers and field technicians with live arrows, circles, zoom, and flashlight controls
• Capture screenshots, recordings, annotations, and session notes
• Create inspection records, site surveys, before-and-after evidence, and service documentation
• Share a review link with managers, vendors, technicians, or customers
• Decide whether to resolve the issue remotely, prepare parts and tools, or schedule an onsite visit
Three visual workflows
• Remote visual support: See what the customer or technician sees
• Live walkthroughs: Share your own camera while another person watches
• Field documentation: Record and document work without inviting another participant
Built for service teams
Customers join from a secure browser link, so they do not have to download an app or exchange personal phone numbers. The technician can guide the session, capture the important details, and keep the documentation attached to the work.
VOS helps service organizations reduce unnecessary truck rolls, prevent repeat visits, improve handoffs, diagnose issues faster, and arrive better prepared.
Ideal for HVAC, refrigeration, electrical, plumbing, facilities, property maintenance, industrial service, IT remote hands, warranty support, and technical customer service.
Updated history, settings and launch screens
The developer, Virtually OnSite LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Location
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Virtually OnSite LLC
- Size
- 56.6 MB
- Category
- Business
- Compatibility
Requires iOS 16.4 or later.
- iPhone
Requires iOS 16.4 or later. - iPad
Requires iPadOS 16.4 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- In-App Purchases
Yes
- VOS Basic $14.99
- VOS Business $49.99
- Copyright
- © Virtually OnSite LLC.