Passerelle Coach is used for advanced remote support for field engineers by service-desk operators or colleagues. The field engineers can carry smart glasses (or use tablets or other portable devices). Next to bi-directional audio/video and messaging support, the operator can send documents, instructions, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.
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- Added compatibility with iOS 26 and Liquid Glass design changes.
- Added global search for instructions across all folders.
- Reworked QR codes to support a multi-action landing page — a single QR code can now offer multiple actions (e.g. create ticket, open link, view instructions, support call).
Version 5.3.0
The developer, SupportSquare NV, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
