Stopped in because I’m looking for alternate chargers so that I don’t have to use Tesla ones all the time. It was not easy to start. Would not read my card at the stall. I also had difficulty starting at through the app. Once I got it started, it was only charging at 135 mph. We ran to go get a coffee since it was going so slow and then as soon as we sat down, I got an alert that the charging stopped after charging around 10 miles. I’d say give them a chance to figure out their systems before you start using their charger To them, consider developing a quality assurance program to try and understand this experience from your customer’s point of view. The most difficult charge I’ve run across so far.

I had to back out and restart creating an account multiple times. This app doesn’t not work with 1Password. Could not autofill a password, and trying to autofill the password causes an email address to overwrite the phone number, in a way which is possible to revert.Also the UI for adding an address is horribly confusing. It’s not at all obvious there’s a text field at the top to type in your address. Instead they present this map and try to film address based on where you are - which I expect is useful zero percent of the time since you’re standing in front of the charging station.There’s also no explanation that the $40 charge for a credit card is just a pre-authorization and you’ll be refunded any amount that exceeds your actual charging expenses.Highly recommend the company do some *actual* user testing. You’d see how confusing things are very quickly.

This is probably the worst app I have ever used. The interface is horrible, every screen takes forever to load, and requests time out after about 30 seconds. I have to close and restart the app every few minutes to get it to remotely function. On many occasions, it has placed MULTIPLE $40 holds on my card at once because it is unable to load/process my request. It often takes me over half an hour to get my car charging from the time I plug it in. PLEASE do better

overall the worst option I have come across thus far for EV charging. The charging stations themselves are not great, but they would be fine if the app wasn’t such a headache to use. Anytime I try to use a graviti charger it probably takes me 15-20 minutes just to get the charging session started. The app is incredibly slow and frustrating to use. I can only recommend using these chargers if you really have no other option.