I really wanted to love the Red Owl app. The idea is perfect—order ahead, skip the line, and grab my coffee without the wait. I placed my order, got an email confirmation, parked in the designated spot, and looked for a way to let them know I was here. The sign says, “mark I’m here in your app”… but there’s no such option anywhere.I’ve been sitting in my car for over 20 minutes. I tried calling the number listed online and on my receipt—it is disconnected. So now I’m stuck wondering: Is my coffee ready? Has it been sitting on a shelf getting cold? Have they even made it yet? Or will I have to wait on that too?Do I walk in wearing my mom morning drop-off clothes and no makeup? Or do I get in line behind six cars and wait another 20 minutes? Either way, the convenience factor is completely gone.I love Red Owl’s coffee, but the app experience left me super frustrated. I really hope they iron out the kinks, because this could be such a great service with a few fixes.

Welp I really loved this company, but they spent a week working on launching a new app (which is way worse than the old one) just for them to change the points and the prices on all their drinks. Not to mention I keep getting 404 error every time I try to check my account. The icons and buttons aren’t even designed for mobile interfaces this launch makes no sense. Heck the menu to select your location isn’t even the brands colors. It’s like they had an app dedicated to their own brand and traded it for an out the box app. Really sad to see a small town company focus only on expanding and not on keeping their product quality. I hope they course correct because this is extremely disappointing.

For several weeks the app has not been working. Not sure how or to who to report to because the local store didn’t care. We have uninstall and reinstall for it to work. Work in the medical field and several of us have informed the store.

This app used to work great and I was able to order my coffee in under 2 minutes. The upgraded app I have had to download, delete, and redownload every time I go to use it. The 404 error ha become my enemy. This is my favorite coffee shop and I make a choice to go to Red Owl, but I am over the app not working. I am not getting points for my drink and since I can’t preorder my drink I am stuck waiting in line. I have clients back to back all day and can’t stop to wait in a large line. If the app isn’t fixed soon I will be forced to go to Starbucks or Ellianos. I hope it gets fixed soon because I really don’t want to give up my Red Owl coffee.