CBUS 311 4+

City of Columbus, Ohio

    • 1.5 • 26 Ratings
    • Free

iPhone Screenshots

Description

CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.

What’s New

Version 3.11.0

Bug fixes and performance improvements.

Ratings and Reviews

1.5 out of 5
26 Ratings

26 Ratings

thegentlestrength ,

App finicky, not intuitive, poor service

I don’t usually write poor reviews but this app (and the folks behind it) either are incredibly poorly staffed, inexperienced UI engineers, or not interested in the needs of their users (which seems to be the whole draw of the product?)

Not always easy to use, form fill is clunky at best, and no real confirmation or trust that request is being looked at.

I requested bulk pickup three times for them to close the request around 11pm-12am the night before a pickup. There’s no way to follow up or communicate with them regarding this either. No support, no way to copy and paste requests, and even when I did call, their phone line disconnects after 5 minutes on hold. In general, this product is not usable, trustworthy, or accessible. I would contact the city about this if I could but I have a feeling they already know and aren’t interested in remedying the issue.

ceejy87 ,

Definitely a city of Columbus app

Wouldn’t expect less than a half-baked release from this failed public-private partnership of a city. I can no longer see a heat map of requests (or see if something I wanted to report has already been reported), can’t make sense of my service request history as it looks to be put out of order in a terrible migration execution. Shows my address for bulk pickup service requests I didn’t make for my own house?? I use 311 as one of few tools available to the average resident to put pressure on slumlords trashing the neighborhood with illegal dumping and eviction cleanouts, housing in disrepair and improper trash management. This just makes it harder.

Ahart2001 ,

Terrible platform, terrible responses

This app is terrible. I have submitted 2 separate noise complaints for a construction project doing loud work at 1am. In both cases, I got a response saying the request was being sent to the “Licensing Section to see if proper work permits were obtained”. The. The request was immediately closed. No follow-up. No addressing the level of noise (regardless of any permits). Just a black hole. Tried going to their website and it’s just this “app” in a browser window and it won’t let me add any comments in the service requests and I just get an error.

This is an example of City government outsourcing so they can “do the technology”, but the outsource company does a WORSE job than the City had before.

App Privacy

The developer, City of Columbus, Ohio, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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