- Work instructions now support clickable links. - Engineers can now update equipment locations in-app, ensuring asset records stay accurate and up to date while in the field. - A new notification centre consolidates key errors in one place, enhancing visibility, monitoring, and troubleshooting. - Renamed New Calls tab as Pending Calls on the Home screen so technicians see only calls needing action and added date sorting to show the most recent work first. - Call completion signature included in the Work Instruction Report, ensuring sign-off details are visible in both printed and emailed reports. - Users can now view both fault code and fault description when creating new calls, improving the accuracy of captured fault information. - Van parts issuing now aligns with back-office stock override rules, with improved default selection in van part search. - Streamlined signature workflow wherein email is no longer required when capturing a signature. - Van stock quantities now save correctly to the cart when issuing parts, ensuring accurate order creation. - Bug fixes and performance improvements.

Bug fixes, Security, performances, and quality improvements.

The app now integrates with S3 Object Storage. Users can now upload attachments to S3 object storage from the app instead of ProntoXi server without size limitations. You can now search and issue serialised stock from the engineer’s warehouse (van) to a service call from the app. Significant improvements to how data display on details cards. You are now prompted with the start code selection screen if no default is set during start/end transactions. You can now set a default attachment type when attaching documents to service calls. You also can set a default resolution type to reduce actions when completing a service call. Introduced an attribute to mandate Defects entry during incomplete PM Calls. Adding Equipment directly to Contract bypassing intermediate approval process (Pending Units) is now available. Initial Data Loading experience improved. Calls no longer move to Next Tab before accepting the call now. Improve About Screen, add more system details for support perspective. Bug fixes, Security, performances, and quality improvements.

App is now Tablets Portrait ready. User now can complete the call, then invoice & Pay at a later date. Defect status reflects if call completed without fixing the defect. Adding fault notes when creating service call from the app. Call notes duplicate issues in PM2 calls fixed. Barcode scanning improvements in equipment list. Performance Improvement Refactor (cont.). Stability and performance improvements, and bug fixes.

Stability and performance improvements.

Stability and performance improvements.

- Users can now see Completed Vs Total PM calls count on the Calls and Call Details screens. - The PM Call List screen now has Complete, Incomplete, and Unattended filters. - Location tracking Day & Time fencing capability is enabled (780 and above only) for background tracking. And stability improvements added. - PM Call number is now displaying on the Call summary screen. - Work instructions must have a valid answer for the notes to be enabled now. - Users can now create a replica of the defect with minimal effort. - The status of a defect is set to Unresolved if an engineer ends a call without fixing the issue. - Users can now create defects as well as defect resolution calls in offline mode. - Repair notes are now having the correct engineer ID recorded. - React Native has been upgraded to the latest version. This ensures the app stays modern, efficient, and secure. - Stability and load performance improvements, and bug fixes.

Engineers can now create and manage Defects for serialised equipment. Images and video compression is now available throughout the app. The Home button is now available on multiple screens across the app.   Work instructions are now automatically filled with default values from Pronto Xi. Improved code scanner functions throughout the app ensure improved user experience and performance. In non-contract service calls, users can now assign a serial number to equipment that are set to TBA. PM Call completion can be controlled by the additional option 'Action Required' in the work instructions now. Enable map icon - Google Licence Dependency removed. Performance improvements for non-contract service call creation with available equipment exceeding 10000. Security and stability improvements, and bug fixes.

• You can now return unused stocks in the service call to the van. Simply select single or multiple items issued earlier, but not used, back to the van using the Return to Van option. • Compress images and videos at the time of attachment. While default settings will set the compression quality, users can select the desired quality only at the time of upload. This feature is enabled for service calls and work instructions. • Location tracking enhancements are available including streamlined permissions, location tracked while not moving, and stability improvements. • Improved user experience during equipment & serial selections for non-contract service calls. Users can now select multiple equipment while creating a new call as well as updating a call. • Performance improvements for non-contract service call creation with available equipment exceeding 1000. • Performance improvements for raising material order and issue van parts features. • Further enhancements to time zone disable feature when displaying date/time values. • Stability improvements and bug fixes.

• The Location Tracker option has been added to the page menu. This allows companies to track an engineer’s location continuously and sent to Pronto Xi. Location tracking can continue to take place even when the app is offline or when the app is in the background. The engineer can choose to enable tracking always or only while using the app or deny permission. • Engineer transaction times are now captured and stored in local time, instead of in Coordinated Universal Time (UTC). When engineers work in multiple time zones, this no longer causes any issues with engineer time transactions postings. • The service call header now displays the customer, site name, and address. These are useful details for a technician to help decide which call to select. • You can add a serial attribute and save it in offline mode. The changes are queued and will resume once the app is back online. • Context search has now been enabled in the Issued Van Stock screen. • On the Call screen, an engineer can now search by date, engineer, or item code. • Stability improvements and bug fixes

Metadata refresh is now possible without deregistering the app. This will enable better connectivity and up-to-date data in the app. Engineers can email work instructions directly from the app now. This option is available in multiple places, including call conclusion. It is now easy to revert the statuses of completed PM calls using the Reopen button. Work instructions are now more accessible due to the recent restructuring, requiring fewer clicks to respond to them. You can assign a new service number when adding an equipment to a contract. Search is available for equipment and make codes when adding a new equipment to a contract. You can now view the pending call count in the Allocated and Raised tabs. Stability improvements and bug fixes.

Engineers can now create new service calls for both contract and non-contract equipment. Engineers have the ability to edit invoice line prices and quantities. The issues related to keyboard overlays have been addressed. Validations have been added to ensure accurate unit of measure quantities. The service number is now visible on all serial item detail screens. Engineers can also edit the service number for a serial item. The serial attributes values have been restructured to enhance visibility. Usability improvements have been made for PM (Preventive Maintenance) call equipment completion. General stability improvements and bug fixes have been implemented.

When the serial number of an item is set to TBA, engineers can now add that item to the call from the Edit Call screen. This is possible for both contract and non-contract service calls. The search button in the app header now supports global search. Users can either search for a local keyword or search for serial/service number. You can now customise the display time of toast messages. Tabs with counters are now shown in a drop-down format, whereas Section titles will have counters aligned to the right. Bug fixes, technical updates, and performance improvements

This update includes stability enhancement.

* View list of all new calls allocated to the engineer using the New Calls tab, including ones the engineer is yet to accept or decline. * An engineer with restricted ability to accept or decline a service call can tap the Acknowledge button to confirm notification of a call allocation. * Users can now log out of the Pronto Service app. This helps keep the engineers’ data secure and prevent unauthorised access. * You can now edit the attachment details (for example, the attachment type, description, and file name) in the offline mode. Editing the actual attachment file, however, is not possible. * Use the Cancelled option in the Transfer Orders tab to filter for cancelled transfer orders. * An engineer can print or email an invoice and/or a service docket. * You can capture the customer’s name and signature in work instructions in the offline mode. * Validations added to the Signatory Email field help identify whether the entered email address is valid or not. An error message is displayed in case of an incomplete/incorrect entry. * Bug fixes, technical updates, and performance improvements.

This update includes bug fixes and stability enhancements.

• Attach a document, attach a saved photo or video, or take a new photo or video and attach it • View list of attachments or remove attachments for the current call, and edit attachment header • Make payments using one of the available payment options (Cash and Square) • Accept card payments using Square to support your in-person payment needs • Engineer can set the payment not taken with a defined reason code (for instance, when the payment gateway is down) • Bug fixes and stability improvements