Desku Helpdesk
Desku Helpdesk
Free · Designed for iPad. Not verified for macOS.
A Helpdesk Software rightly made for you
-It is an all-in-one ticketing system that helps in managing the customer support services in any business with the help of its sleek features.
-It supports the eCommerce Platforms like Shopify and WooCommerce.
-It has rich integration with the various third party web apps like Zapier, Pabbly-connect, Google Analytics, Webhook, and 20+ other integrations. It keeps the Support Agent hands-free despite handling the customers from the eCommerce helpdesk support system. Support Agents now no longer have to jump between multiple tabs or software because everything is under one roof with Desku.
Solve and manage the tickets on the go.
-Organised way of handling the tickets of the customers.
-Instantly solve queries of customers through the Ticketing System.
-Easy approach for the customers to get in touch with you through submitting tickets.
-Solve tickets according to priority.
-Easily get notified when customers raise a ticket.
-Easily assign the tickets to related support agents.
-Get details of the customers including the previous conversations and queries raised.
-Manage the status of the tickets like Open Ticket, Close Ticket, Pending, Spam, and Closed.
Shared Inbox
Easily merge the conversation of the same clients or customers from different communication channels. Do not let your support agent get confused handling a single customer from a different channel.
Live Chat-Get in touch instantly
Live Chat makes it easier for your customers to easily get in touch with you. Establish a seamless conversation between the customers and the Support Agent through Live Chat. It also gets easier for the Support Agent to carry on the conversation through Live Chat Solutions.
Knowledge Base
The self-service portal helps customers to find their answers through informative sources like articles, videos, and any other relevant sources.
Chatbot
Automating the replies when the support agent is not available to attend to the customers. This does not let customers unattended.
Along with these features, it has various integrated eCommerce platforms like Shopify and WooCommerce that helps to easily register the Shopify and WooCommerce Store. Managing eCommerce Customers through Desku makes it easy to handle and solve further queries.
Desku is suitable for any size business whether it is small or large scale. Managing customers for business owners is quite easier with the Desku, simply it lets your Support Agent breathe.
We at Desku are always available to solve your queries and make you understand how efficient can Desku be for managing your Customer Support Queries as we are always available on Social media platforms like Facebook, Instagram, and Linkedin. You can also contact support@desku.io for raising any queries regarding Desku.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
New Features
- Added Two-Factor Authentication (2FA) support for enhanced account security (must be configured first from the web app)
- Introduced AI Writing Assistance to help agents draft responses faster and more effectively
- Added SLA Status Badges in ticket lists - Agents can now instantly identify near-due and overdue tickets with pulsating status indicator
- Added live agent availability indicators, allowing you to quickly see whether team members are online, away, or offline.
- Agent lists are now automatically sorted by availability to help you find active team members faster.
- Added support to communicate with telegram bot ticket
Improvements & Enhancements
- Demo tickets are now clearly marked with a visual badge to make them easier to identify at a glance.
- Fixed issues that could occur when creating tickets with custom fields.
- Improved stability when creating new conversations and tickets.
- Alphabetical ordering of Agents, Departments, Tags in Filter Drawer aka Views.
- Upgraded app dependencies for improved stability and performance
- Improved HTML message preview handling for better rendering compatibility
- Fixed issues that could cause the rich text editor to close unexpectedly.
- Reduced unnecessary page calls to improve overall performance.
- Addressed several stability issues to provide a more reliable experience.
- Improved image preview controls for smoother zooming and viewing.
- Enhanced email content display with better spacing and readability.
Bug Fixes
- Fixed an issue where the app incorrectly appeared logged in when no valid session existed
- Improved loading state handling for older chat messages
- Fixed issue where the View Email button became invisible due to color conflicts
- Fixed real-time ticket list updates for newly created tickets
- Fixed issue where previous translations were not loaded correctly after enabling Auto Translation
- Fixed occasional incorrect display of translated language names
The developer, Desku.io (A Division of Hosted.com), indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Hosted.com LLC
- Size
- 59.5 MB
- Category
- Business
- Compatibility
Requires iOS 15.6 or later.
- iPhone
Requires iOS 15.6 or later. - iPad
Requires iPadOS 15.6 or later. - iPod touch
Requires iOS 15.6 or later. - Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © desku.io