BLE gateway pro gets deleted from devices constantly keeping my shades offline can only control through phone Bluetooth. Need to pair gateway through the app which its easy to do and works great for a few minutes, but the it gets deleted again by the app

This app and zebra blinds are fantastic however I think many people will have difficulty getting this set up properly if they don’t have decent technical skills. I agree the instructions aren’t as good as they should be but from a technical perspective most everything is very intuitive. You can adjust most everything through the app except I think the speed which is a simple adjustment using the remote. I have the BLE motor and Hub which is a bit tricky to set up at first but the Alexa and Siri integration works flawlessly.

The app has potential but is lacking basic ease of operation and there should be access to help. Took me hours to set up 4 motorized shades and then set timings. Then none of them worked because the shades were all offline. There is no troubleshooting that works and now they only operate with the remote.It is also unstable and frequently crashes. I am happy with the shades and really hoped to take advantage of setting scenes but that is not possible until the app is fixed.

I cannot have the app installed on 2 or more devices without it kicking all the others offline and having to logout and login again on each device. Also, setting up multiple shades on the same remote is an absolute nightmare to do. The power shade itself is smooth operating and quiet and I do like them. PLEASE FIX THESE ISSUES!