————————Different State FeesI moved to a different state, but was amazed to find there are no fees for transactions or withdrawals.You can deposit checks through the app, which is surprisingly efficient and easy.Zelle makes transferring money person-to-person simple if you need or wish to. It’s free, no hidden fees.I can go to most any ATM without being charged and withdraw. The most I’m ever charged is $2, and that was years ago for looking up my balance (at the ATM). That, of course, was before I had this great app!I think if I withdraw through a bank where I am now I do get charged the standard $2 (?), but I’ve never tried, and stick to the ATM. Or debit/cash back when shopping.With so many ways, it’s never been a problem. And the rare times there is a fee from a bank they aren’t connected to, I know it’s much less than 1% of what you withdraw.————————SecurityThere are multiple locks on the app itself, so it’s impossible for someone to steal. Even if your phone is grabbed or a ‘friend’ tries, they won’t be able to for multiple reasons which I won’t go into here.If the app itself suspects something is up, you get a call, or message. You may not be aware of it, the app/bank is just making sure. 👍 There’s layers of security you can add if you like.————————Customize it There’s many different ways to customize-such as putting a reminder on when your bank account gets to a certain low or high number-or other reminders, layers of security, privacy, alerts, notifications (of when specific or all kinds of deposits/checks/withdrawals go through), etc.————————So to wrap up, banking through First American has always been smooth, security is tight, and I wouldn’t think of changing banks.The staff are kind and knowledgeable (big shout out to John Gilligan, he’s absolutely wonderful!!! Give that man a raise!) I’ve been banking with First American nearly my entire life. I don’t know about you, but I-for one-plan to keep that up!👍

The app no longer works unless you go out and buy a new phone. When you open the app, a pop up comes up telling you that you must update the app, if you go to the AppStore to update it, it tells you that it requires iOS 16, some phones can not get iOS 16 like the iPhone 7, 6s, and 6. That means that if you want to continue to use the First American Bank App, you have to go out and buy a new phone, and I guarantee you that there is no reason that the app NEEDS iOS 16, I am an app developer and you can choose the required version of iOS your app needs inside of xCode when you are building your app, the default used to be iOS 11 but I think they may have changed it to iOS 16. I have the iPhone XS Max and I can update it but I don't want to because updating your phone makes it go slower, also even if I wanted to get iOS 16, I can't because the newest update is iOS 17 so I would have to update to iOS 17.4. But don't worry, I have found Salvation... go to the first American bank website and tap the "sign in" button and sign in, it will take you to a page that is a 1:1 replica of the First American Bank App, you can then tap the export button and tap "add to Home Screen" to create an app bookmark on your Home Screen that works basically the same as the First American Bank App.

The staff at First American Bank in Bourbonnais are incredibly patient, kind and friendly. We especially appreciate Abilene who has worked with us several times. She is knowledgeable, patient, and very friendly. One characteristic about her if she calls us by our names as soon as we walk into the bank or go through the drive through. I would recommend her for any promotion.

It occurred to me I could write a review since repeatedly contacting the bank about the app has gotten me nowhere. The phone app is completely useless for monthly bill pay, unless those bills are for the exact same amount and occur on the exact same date. If you need to alter a credit card payment or change a date, you cannot do it on your phone. I’m not even sure you can do it anywhere else. Why would an app prevent you from changing payment dates? The old version was perfect in this area. Been a customer for 25 years and this is the first time I’m frustrated with the bank.