- Filter tickets by creation date ("Created on") to quickly see at a glance what was reported in the last 24 hours or 3 days. - Scheduled maintenance orders can now automatically include tasks created from the template. Ticket templates can be configured in the web app.

- Automatically translate voice-to-ticket inputs to standardize data in your company language. - Mark defects or important details directly on photos during ticket creation or in comment attachments. - Customize your drawings with various colors and stroke options and use the undo function for quick corrections. - Maintenance tickets now appear in your list based on individual lead times, as configured in the web app.

Bugfixes & general improvements

- Identify equipment faster with new asset thumbnail images. - View linked maintenance plans and upcoming dates directly in the asset details to better track preventive work. - Find work orders and past activities quickly by filtering the asset maintenance history by maintenance plan.

- Maintenance Plan: Launched a system to create and manage recurring preventive plans. - Plan Management: New web overview for planners to edit attributes and manage participants. - Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution. - General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.

- Create tickets on iOS using AI-powered voice input (rolling out in phases) - Automatically fill ticket fields from spoken message - Review and adjust AI input before submitting (human-in-the-loop) - Faster ticket creation with a simplified flow and fewer steps - Configure relevant ticket fields for ticket creation - Set mandatory fields to improve data quality

- Create and manage custom task types, including billable (productive) and non-billable (non-productive) categories - Track task time on mobile: start, pause, resume, finish, edit, and delete entries - Admins can enable or disable time tracking for compliance reasons - View productivity with new metric cards: total, billable, non-billable task times, and productivity - Task list now includes columns for 'task time', 'assignee's team' filter and column, and a 'created on' filter and column

- Workflow List View Improvements: Delete workflow reports, see version numbers at a glance, and benefit from a "new workflow" badge. Mobile users get a new overall “My Executions & Reports” view with improved filters. - Basic Ticket Scheduling: Use standardized Start Date and Due Date fields with flexible configuration per ticket type. Sorting and filters like “Due this week” make planning easier than ever. - Enhanced Mobile Task Filters: Quickly narrow down tasks by due date, status, assigned user, ticket type, functional location, or simply show “My open tasks.” - Ticket Duplication: Duplicate tickets instantly or duplicate tickets automatically when duplicating an asset to save setup time. - Global QR Code Scanner: The Asset module scanner is now upgraded to the new Global QR Code Scanner, which is also available in Workflows for consistent and faster access.

- New Home View: Faster access to tickets, tasks, assets, chats, and workflows designed for machine operators and maintenance technicians. - External Ticket Collaboration: Invite external users to view and communicate on tickets safely. - Enhanced Comments & Attachments: Add photos, PDFs, and documents to ticket comments with inline display and full-screen preview. - Improved Usability & UI: Refreshed ticket layout, clearer asset visibility, and smoother overall experience. - Functional Location Filters on Mobile: Filter and search by functional location, asset name, serial number or by uncategorized assets. - Web Improvements: Easily move folders and assets within the functional location tree.

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions. - Simplified task management: Manage all tasks across tickets in one place, now with due dates. - Faster navigation: View asset (former product) and ticket types directly in the main menu. - Enhanced communication: Search chat messages & upload multiple files.

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before. - Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. - Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. - Optimized Chats: The new chat features offer improved organization and a practical search function.

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

Visual Assistance Call o Multi-Session Call - Reopening calls for regular and recurring appointments - Display of missed calls - Display of all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay redesign - Call-Chat for externals

• Videocall improvements: - Feature to mute other participants - Improved automatic rejoin - Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

Small bug fixes for iOS 16

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements