SBB Mobile

Name: SBB Mobile
Rating: 4.1 (34 reviews)
Author: SBB AG

Travel

Free

34 Ratings
Ages

4+
Years
Category

Travel
Developer

SBB AG
Language

EN
+ 3 More
Size

332.4
MB

SBB Mobile: your personal travel companion for public transport. Want to know ahead of time if your train will arrive on time? Want to have quicker access to your ticket during ticket inspection? Want to be able to find your way better at the station and have reliable map information? We have good news for you! SBB Mobile can do it all. And much more. The heart of the app is the new navigation bar with the following menu points and content. Plan • Plan your journey with a simple timetable search via the touch timetable or use your current position as the origin or destination, locating it on the map. • Buy your ticket for the whole of Switzerland in just two clicks. Your travelcards on the SwissPass are applied. • Travel particularly affordably with supersaver tickets or Saver Day Passes. Trips • Save your trip and we will provide you with all the information you need during your journey under ‘Single Trips’: everything from departure and arrival times, platform information and service disruptions to train formations and walking routes. • Set up your personal commuter route under ‘Commuting’ and receive push notifications about rail service disruptions. • The app accompanies you from door to door as you travel and you will receive information about delays, disruption and interchange times via push notification. EasyRide • Check in, hop on and head off – across the entire GA Travelcard network. • EasyRide calculates the right ticket for your journey on the basis of the routes you travelled and charges you the relevant amount subsequently. Tickets & Travelcards • Show your public transport travelcards digitally with SwissPass Mobile. • It also gives you an overview of your valid and expired tickets and travelcards on the SwissPass. Shop & Services • Buy regional transport tickets and Day Passes for the GA Travelcard area of validity quickly and easily without searching the timetable. • In the ‘Services’ section, you can find lots of useful links about travel. Profile • Straightforward access to your personal settings and our customer support. Contact us. If you have any questions, feel free to get in touch: https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/contact.html Data security and authorisations. What permissions does SBB Mobile need and why? Location For connections from your current location, the GPS function must be activated so that SBB Mobile can find the nearest stop. This also applies if you want to have the nearest stop displayed in the timetable. Calendar and e-mail You can save connections in your own calendar and send them by e-mail (to friends, an external calendar). SBB Mobile requires read and write permissions to be able to import your desired connection into the calendar. Access to the camera SBB Mobile requires access to your camera to take pictures directly in the app for your personalised touch timetable. Internet access SBB Mobile requires internet access to search the timetable as well as for ticket purchases. Memory To support offline functions, e.g. station/stop list, connections (history) and purchased tickets, SBB Mobile requires access to your device’s memory (saving app-specific settings).

Ratings & Reviews

4.1

out of 5

34 Ratings

Excellent App, Difficult Barriers
Nov 8

Hollyplus5
The app is excellent for trip planning. Explicit, flawless directions with multiple options for Zurich city transit as well as all of Switzerland. But, sadly, there are barriers. We created an account, but could not load a credit card. Tried repeatedly with multiple cards. Discovered you need to supply a PIN number which US VISA does not provide. We were able to buy tix at tram stops and stations with VISA however we could not purchase 112,0 CHF tix from Zurich to Lucerne. Discovered again that a purchase of 80,0 CHF or more requires a PIN number or a signature. The second issue is using the tram stop ticket boxes is difficult if you can’t read German language, but you can decipher enough to get by except that in one case the tram stop of the destination noted in the app was not found on the ticket box choice list. I note that the boxes at train stations do have a language option and/or a ticket window. So the app is absolutely indispensable, but you’re prevented from taking advantage of the in app purchase power if you don’t have the right credit card.

Developer Response
Good afternoon. Thank you very much for your praise and positive review. I am delighted that you like SBB Mobile. It is generally possible to register US credit cards as a payment method in SBB Mobile. Please note that, depending on the issuer/bank, certain settings may need to be adjusted on the part of the issuer and/or the end customer. I hope you continue to enjoy traveling with our app. Kind regards.
Excellent App, Difficult Barriers
Nov 8

Hollyplus5

The app is excellent for trip planning. Explicit, flawless directions with multiple options for Zurich city transit as well as all of Switzerland. But, sadly, there are barriers. We created an account, but could not load a credit card. Tried repeatedly with multiple cards. Discovered you need to supply a PIN number which US VISA does not provide. We were able to buy tix at tram stops and stations with VISA however we could not purchase 112,0 CHF tix from Zurich to Lucerne. Discovered again that a purchase of 80,0 CHF or more requires a PIN number or a signature. The second issue is using the tram stop ticket boxes is difficult if you can’t read German language, but you can decipher enough to get by except that in one case the tram stop of the destination noted in the app was not found on the ticket box choice list. I note that the boxes at train stations do have a language option and/or a ticket window. So the app is absolutely indispensable, but you’re prevented from taking advantage of the in app purchase power if you don’t have the right credit card.
Developer Response Dec 10
Good afternoon. Thank you very much for your praise and positive review. I am delighted that you like SBB Mobile. It is generally possible to register US credit cards as a payment method in SBB Mobile. Please note that, depending on the issuer/bank, certain settings may need to be adjusted on the part of the issuer and/or the end customer. I hope you continue to enjoy traveling with our app. Kind regards.
Great, BUT
Aug 21

robogobo
Needs an Apple Watch app. Would be so easy. Even if it just keeps the QR for purchased tickets in case the phone battery dies. Just do that.

Developer Response
Good day. Thank you for your feedback. I’m delighted that you want to use your Apple Watch with SBB Mobile. We currently only offer Apple Watch support for departure boards in ‘Preview’. It is not yet clear whether and in what form we will expand and expand support (on SBB Mobile). We are currently working on higher-priority topics. Thank you for your understanding. Kind regards.
Great, BUT
Aug 21

robogobo

Needs an Apple Watch app. Would be so easy. Even if it just keeps the QR for purchased tickets in case the phone battery dies. Just do that.
Developer Response Sep 10
Good day. Thank you for your feedback. I’m delighted that you want to use your Apple Watch with SBB Mobile. We currently only offer Apple Watch support for departure boards in ‘Preview’. It is not yet clear whether and in what form we will expand and expand support (on SBB Mobile). We are currently working on higher-priority topics. Thank you for your understanding. Kind regards.
The only app you need for public transit in Switzerland
Sep 5

Jim Heard
For our first trip to Switzerland, we are relying exclusively on public transit. This app has been our essential companion. We have used it to travel on inter-city trains and local buses, and it provides all the information we need in a simple format that is easy to understand. It even provides walking directions to, from, and between stops. It also covers ferries on the lakes and lifts in the mountains, though I haven’t needed it for those means of travel yet.I’ve used different public transit apps in different parts of Europe and the U.S., and SBB Mobile puts them all to shame.

Developer Response
Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.
The only app you need for public transit in Switzerland
Sep 5

Jim Heard

For our first trip to Switzerland, we are relying exclusively on public transit. This app has been our essential companion. We have used it to travel on inter-city trains and local buses, and it provides all the information we need in a simple format that is easy to understand. It even provides walking directions to, from, and between stops. It also covers ferries on the lakes and lifts in the mountains, though I haven’t needed it for those means of travel yet.I’ve used different public transit apps in different parts of Europe and the U.S., and SBB Mobile puts them all to shame.
Developer Response Sep 10
Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.
Doesn’t work, customer service is an absolute waste of time 👎🏼
Sep 12

courtneyrox223
I have never reviewed an app in my life but it really is that bad. All I need to do is purchase the Savers Day Pass tickets for a specific date. Each time I try to do so I get an error message that payment failed or couldn’t be processed. I tried purchasing tickets with 3 different credit cards, on 2 different phones and 2 different computers, using Chrome, Safari, and this ridiculous app, and with / without being logged into an account. Nothing worked, same error message. Then I reach out to chat customer service and let’s just say Anna was horrible and Roland was better but still did nothing for me. I’m laughing out loud. So ridiculous lol

Developer Response
Hello. Thank you for your feedback. I am sorry to hear about your negative experience. We do our best every day to ensure that SBB Mobile is your reliable and valuable travel companion. Since your payment is not working in SBB Mobile and sbb.ch (webshop), I assume there is a problem with the payment (using the selected payment methods). Please contact your card issuer, as we have no insight into the reasons for the rejection. Kind regards.
Doesn’t work, customer service is an absolute waste of time 👎🏼
Sep 12

courtneyrox223

I have never reviewed an app in my life but it really is that bad. All I need to do is purchase the Savers Day Pass tickets for a specific date. Each time I try to do so I get an error message that payment failed or couldn’t be processed. I tried purchasing tickets with 3 different credit cards, on 2 different phones and 2 different computers, using Chrome, Safari, and this ridiculous app, and with / without being logged into an account. Nothing worked, same error message. Then I reach out to chat customer service and let’s just say Anna was horrible and Roland was better but still did nothing for me. I’m laughing out loud. So ridiculous lol
Developer Response Sep 18
Hello. Thank you for your feedback. I am sorry to hear about your negative experience. We do our best every day to ensure that SBB Mobile is your reliable and valuable travel companion. Since your payment is not working in SBB Mobile and sbb.ch (webshop), I assume there is a problem with the payment (using the selected payment methods). Please contact your card issuer, as we have no insight into the reasons for the rejection. Kind regards.

· Introduction of graphical seat reservation for Giruno trains on lines IC2/IC21 as well as TGV services to France. · General bug fixes.

Version 12.48.2

Dec 17

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics