With the Air Canada + Aeroplan app, seamlessly book flights, manage travel and get the most of your Aeroplan loyalty benefits — all in one place.
EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Check your points balance, track Elite status progress, view recent transactions, and access popular features like the Aeroplan eStore, car rentals, and hotel bookings — all from the app.
BOOK YOUR WAY
Book your next trip using cash, redeem Aeroplan points, or use a combination of Points + Cash. You can even cover taxes, fees, and charges entirely with points for a seamless booking experience.
REAL-TIME UPDATES WITH LIVE ACTIVITIES
Stay informed throughout your trip with real-time updates, now available on your Lock Screen and Dynamic Island. Whether it's boarding, gate changes, or flight status updates - get details at a glance without opening the app.
BAG TRACKING
Track your checked bags from drop-off to carousel. Real-time notifications keep you informed at every step, letting you know if you need to collect your bag at a connecting airport or when your bag is ready at the carousel after arrival.
JOURNEY
Effortlessly navigate your day of travel with the Journey, which offers step-by-step guidance with personalized details tailored to your booking, including pre-travel tips, airport arrival and bag drop information, important connection and layover details, and more.
DYNAMIC BOARDING PASS
Access your boarding pass quickly within the app or add it to Apple Wallet, either way - it's available for offline use. Push notifications dynamically update your boarding pass with any changes, including seat changes and upgrades, ensuring you're always ready to go.
NAVIGATE WITH EASE
Navigate busy airports with ease with turn-by-turn directions and walk times. Now available at 12 airports, including Toronto (YYZ), Montreal (YUL), and Vancouver (YVR).
READY TO DOWNLOAD?
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618
IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.
PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)
Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca
® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
Dedicating this to the wonderful staff of Air Canada !!!
SumanBKassis
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.
Great app but dissatisfied with customer service
M. Batchelor
This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
Not what it was a few months ago
rmck07
YXE was fine. In YYX, the Signature lounge had such a long line to get in, that many people gave up and went elsewhere (which, thankfully did make the line shorter). However, once seated for a nice dinner, “entertainment” was provided by several families that included screaming babies, small children who ran around everyone, and teenagers talking with friends on their phones! The boarding process went extremely smoothly, and a cabin staff member even asked if she could help put my carry-on bag in the overhead bin. But, that was the last spontaneous service. During the next six hours, there was no offer of a second small bottle of water. One had to ask for something to drink with breakfast, and only after the dishes were cleared did a tea bag in a cup of hot water appear. No offer of any sweetener, and no saucer on which to put the tea bag in order to drink the cup of tea! Maybe I missed it, but this was not the wonderful Air Canada experience we have grown to enjoy an expect. And, I don’t think it can be reasonably attributed to the increased price of jet fuel.
Can’t add Aeroplan to wallet if region is not set to Canada and app uses too much bandwidth
jsonlinter
Apparently, AC won’t let you add your Aeroplan card to the iOS wallet unless your phone region is set to Canada. So for us expats that live in the USA but travel to Canada frequently we can’t collect points on affiliate purchases without carrying a physical card and pulling it out like a caveman.Also, the app requires way too much data bandwidth to operate properly or at all and that can be a HUGE problem at places like airports where both mobile and WiFi hotspots can be overburdened. Places like Austin and San Francisco and even Toronto airports all suffer from these issues. Literally couldn’t use the app at AUS just recently because 4g, 5g, and airport WiFi were just swamped.It’s like the people that designed this app don’t travel and test the app in the real world.
Developer Response
RESPONSE TO AN EARLIER REVIEW (Sep 8, 2020):Thank you for your feedback regarding check-in and boarding pass.After you've checked-in (using the app), the boarding pass becomes available in the app and can be found at the bottom of every screen for quick and easy access. Boarding passes stored in the app are also available offline. You shouldn't need to retrieve them through the check-in window.The app will also automatically attempt to retrieve boarding passes if your booking is saved in the app (in Trips), but you can manually add your boarding pass to the app by following these steps: From 'Home' tab, press the menu button in the top left corner, then press 'Boarding passes'. From the 'Boarding passes' screen, press 'Add boarding pass' and provide your booking reference number and last name, then press 'Add'.We'll be making some improvements in this area over the next few releases, but in the meantime - let us know if the steps listed above worked for you.Questions? Write us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 5, 2020)Thank you for your updated feedback regarding the app. At every app start, the app automatically pulls/fetches the latest information for all bookings in the app, as well as retrieves updates for flight status, and Aeroplan profile if you're logged in. This means that a few seconds after the app starts, it is always showing the latest and correct information for your booking, flights, and profile. To let you know that everything updated correctly (or not), we display the last updated time on all screens which pull information from these backend systems. Look for the "Updated less than a minute ago" messaging, which usually appears near the top of the screen. If this information cannot be updated, then you'll see a different message, such as "Updated more than an hour ago".Even with the tips we provided earlier, it sounds like the app isn't working as well as expected for you. We're sorry to hear that. In our earlier reply, we asked that you kindly reach out by email - but we haven't received anything from you yet. If you have suggestions for improvement, found a bug, would like some help troubleshooting or just need someone to talk to about the app then please write us at mobile@aircanada.ca, and include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 19, 2020)Hello jsonlinter, we still haven't heard from you! Get in touch anytime by writing us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.
Enjoy a reimagined Home screen that helps you move through your journey with ease thanks to a smarter, journey-aware design that adapts to where you are in your trip:
• Guides you through each stage of your trip by surfacing the right information and actions from booking to landing
• Keeps day-of-travel essentials such as check-in, boarding pass, flight status, and bag tracking front and centre
• Reduces the need to dig around by bringing what matters to you, when it matters
Navigation is now simpler and more intuitive:
• New 'More' tab brings together secondary features and services in one convenient place
• When outside the day-of-travel window, flight status is now located in the 'More' tab
• Recognize an Air Canada team member who made your day with the new Bravo button in the 'More' tab
• Enjoy a refreshed iOS experience with Liquid Glass design and performance improvements
Version 5.75.2
The developer, Air Canada, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More
