GOL | Passagens Aéreas

Name: GOL | Passagens Aéreas
Rating: 4.5 (6125 reviews)
Author: GOL Linhas Aereas SA

Travel

Free · Designed for iPad

6.1K Ratings
Ages

4+
Years
Category

Travel
Developer

GOL Linhas Aereas SA
Language

EN
+ 2 More
Size

78.2
MB

The GOL app gives more life to your time through personalized alerts that monitor all stages of your trip. See all of the benefits you can enjoy: Additional Services GOL+ Conforto seat and other services. • Checked baggage Receive a discount on your checked bags and avoid lines at the airport. • Check-in via the app Confirming your presence on the flight is even easier. Check in over the app from anywhere and always have your boarding pass handy. • Offers Planning your next trip? Enjoy these unbeatable offers right on the app. • Assign your seat With the new interactive seat map, assigning your favorite seat on the plane is even easier. • Travel Companion Have more peace of mind as you monitor each stage an unaccompanied minor's trip. • Satisfaction survey Evaluate your experience flying with GOL and help us always provide the very best service. Download the app now! Enjoy all of the benefits of the new GOL app and have a more complete and pleasant trip. * Services subject to fees and seat availability.

Ratings & Reviews

4.5

out of 5

6.1K Ratings

APP doesn’t work properly!
08/26/2022

inDvortex
Can’t pay for my seat because the APP is broken and won’t accept any of my credit cards. I’m pretty sure I have more than 20 BRL in any of my cards limits! Also tried booking seat through website but the page doesn’t work either, the button to “confirm and pay” doesn’t show at the end of page. Literally not there. Dead end since customer service NEVER answers the phone. Several attempts! 2 stars because it’s not like this airline doesn’t have any money to pay for technology to work properly or to hire more customer service people to answer the phone!
APP doesn’t work properly!
08/26/2022

inDvortex

Can’t pay for my seat because the APP is broken and won’t accept any of my credit cards. I’m pretty sure I have more than 20 BRL in any of my cards limits! Also tried booking seat through website but the page doesn’t work either, the button to “confirm and pay” doesn’t show at the end of page. Literally not there. Dead end since customer service NEVER answers the phone. Several attempts! 2 stars because it’s not like this airline doesn’t have any money to pay for technology to work properly or to hire more customer service people to answer the phone!
Good if you only have edge case use
05/29/2022

Ron.On.Apple
The reason I hate flying regional carriers. Software has a single case use: non-stop flights for 1 person. Where it fails flat on its face: 1)Multi stop cities. 2)Multi stop international flights. 3)Multi passenger flights with a combination of the above. 4)Provides No gate information, flight status is sparse and vague. 5)Doesn’t advise of any documentation needed for travel. (Staff expects you to have it without prior knowledge/visibility). Further context: I wasn’t allowed to check in because I had to show my CC to a clerk. 2nd guest wasn’t allowed to check in for the same reason as above, after my CC was verified. When transferring internationally, I had to exit the airport and check in at a counter again, because the app is incapable of providing more than one ticket on the app. When the ticket was printed, the attendant failed to activate the ticket so we needed a 2nd go around adding stress to the entire process. So yeah. Go old school, print everything out and give yourself ample time. This isn’t an AA or Delta experience.Petition for the airline to call itself Gol en contra
Good if you only have edge case use
05/29/2022

Ron.On.Apple

The reason I hate flying regional carriers. Software has a single case use: non-stop flights for 1 person. Where it fails flat on its face: 1)Multi stop cities. 2)Multi stop international flights. 3)Multi passenger flights with a combination of the above. 4)Provides No gate information, flight status is sparse and vague. 5)Doesn’t advise of any documentation needed for travel. (Staff expects you to have it without prior knowledge/visibility). Further context: I wasn’t allowed to check in because I had to show my CC to a clerk. 2nd guest wasn’t allowed to check in for the same reason as above, after my CC was verified. When transferring internationally, I had to exit the airport and check in at a counter again, because the app is incapable of providing more than one ticket on the app. When the ticket was printed, the attendant failed to activate the ticket so we needed a 2nd go around adding stress to the entire process. So yeah. Go old school, print everything out and give yourself ample time. This isn’t an AA or Delta experience.Petition for the airline to call itself Gol en contra
Better than other Brazilian airline apps
08/09/2019

Edujs955
It is better than the competition. However it still does a poorer job than the website. It mags you constantly about location services, takes a long time to start, forgets who you are and your personal info, requests more info than the website to locate your reservation, has long unnecessary animations that only delay the whole process. An airline app should be fast and unencumbered. As a positive it adds your boarding pass to wallet, but sometimes don't group then properly.
Better than other Brazilian airline apps
08/09/2019

Edujs955

It is better than the competition. However it still does a poorer job than the website. It mags you constantly about location services, takes a long time to start, forgets who you are and your personal info, requests more info than the website to locate your reservation, has long unnecessary animations that only delay the whole process. An airline app should be fast and unencumbered. As a positive it adds your boarding pass to wallet, but sometimes don't group then properly.
Good app easy to use but lots of bugs
12/21/2020

pedrinayala
The product team could work on the error messages. Also when a reservation is changed, you will get an error message saying it can’t be found when trying clicking on it. If you add the same reservation again, you’ll get the new times and aircraft number, and that would do the trick. But this can be very frustrating for most users who won’t be able to figure out the issue.
Good app easy to use but lots of bugs
12/21/2020

pedrinayala

The product team could work on the error messages. Also when a reservation is changed, you will get an error message saying it can’t be found when trying clicking on it. If you add the same reservation again, you’ll get the new times and aircraft number, and that would do the trick. But this can be very frustrating for most users who won’t be able to figure out the issue.

Our app has exciting updates! Your GOL experience just got even better! Now you can check your Smiles miles balance right in our app. In this new version, you’ll also be able to view your Smiles number and Smiles Club, all in one place, within your GOL account. Update now and join us in discovering what’s new!

Version 10.0.2470

3d ago

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Wallet

The simplest way to get all your passes in one place.

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GOL | Passagens Aéreas

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Ratings & Reviews

What’s New

Version 10.0.2470

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

More by GOL Linhas Aereas SA

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