I have been using willow for 1 month on my Apple TV and an iPad.I have had great image quality watching the live games and no real issues with either application. They worked well, no freezing and most of the time I had a high quality picture.I only plan on watching for a few months of the year so wanted to put my subscription on hold. Well there is no information in the app or website on how to do this. After searching the web found you have to send the support team an email to cancel the subscription. They replied within 48 hours to my email. They then tried to sell me a long term subscription. After I rejected that option they did confirm by email that my subscription had been cancelled. Not the way I want to manage my subscription so I will look at other options.

Willow TV is hands down the worst streaming service I’ve ever subscribed to — and that’s saying somethingFirst of all, the ads are unbearable. I’m paying for a premium subscription, yet I’m bombarded with the same annoying ads over and over again — sometimes 3 or 4 back-to-back! What’s the point of paying if I’m still being treated like a free user? Even worse, the ads cut in during live play, so you literally miss important moments just to watch the same ad for a bank or detergent for the 100th time. Absolutely ridiculous.Then comes the buffering. You’ll be watching a key over in a tight match, and boom — frozen screen. The stream stutters constantly, randomly crashes, or drops to garbage quality. It’s 2025 — why does your stream feel like dial-up internet?The app is slow, glitchy, and looks like it was built a decade ago. Navigating between matches is a nightmare. There’s no proper highlight system, no pause/rewind features that actually work, and half the time the app just doesn’t load at allAnd forget customer support — they don’t respond, don’t care, and offer zero help. You’re just stuck with a broken product and no accountability.

Willow just updated their Apple TV app and it is essentially non-functional for the simple thing we pay them for, which is to be able to open the app, find either live cricket matches or replays and watch them. For some bizarre reason, they completely took away the simple navigation where you could see upcoming matches or find recent matches by date or by series, and buried any simple clear functionality in a garbage ocean of highlights and other nonsense. To make matters worse, if you are able to find the replay you want, they bizarrely decided to list the results below the replay button and there is no way to turn this off (despite every sports app in existence offering this option.) People used to joke that Willow hated their viewers because their app was a bit amateurish compared to others, but at least it was navigable and functional. This new version appears to be designed by morons that don’t even know what sports are, much less watch them. Unless they fix this, there is no reason to subscribe to this app, it is essentially non-functional.

I’m a Willow addict and I wish so many more Americans watched this great sport and channel. But this app is so bad that it cannot be helping that cause. So much simply doesn’t work in this app. Playing videos has been all but impossible for me on both the iPad (old, but the App Store says it’s compatible) and iPhone (fairly new model). Literally, the play arrow does nothing 99% of the time even when you tap right on it. And trying to launch a live video is a horror show — it hangs every time and the only way out is to quit the app and reboot it. On the rare occasions when I can launch a highlight video, there’s no AirPlay compatibility. I’m fine watching through a browser (although of course limited to the device — no casting as noted!) or on the TV channel when what I want is there, but this utter piece of junk should be scrapped outright. Start over, pay real money for a real developer and get it right like so many other services do (Ski & Snowboard being a great example).