The speed you need for the simplicity you want. An enhanced Citi Mobile® App re-engineered by you.
We’ve launched a new mobile banking experience based on your feedback. Faster loading times, cleaner navigation, and, as ever, total focus upon your security!
• All your account details in a single panel
View all your account balances in one go, including investments, deposits, credit card, and loans.
• Wealth management services, all in one place
Whether you need to schedule a stock trade for when the market opens or check if your time deposit matured to plan for next investment, just one tap gives you access to stock trading, foreign currency exchange, time deposits and certificates of deposit.
• Making a transfer? Simple!
FPS is here to make on-the-go payments easy, we’ve gone a step further to eliminate the pain of memorizing all your bill deadlines. One time, Scheduled or Autopay – you make the choice, we make the payment.
• Manage your credit card with just one tap
One tap lets you view your points, latest credit card statement, access your bills, and even helps you check the latest card rewards prepared especially for you.
• Your security is always our priority
Bank safer with Citi Mobile® App Enhanced Security function and your face ID or fingerprint authentication. Receive real-time security alerts anytime, anywhere.
• Manage your settings with ease
You can manage the settings easily under profile including risk profiling and activating overseas ATM cash withdrawal
• Need a little help on the new app?
Answers are there for you under the searchable “HELP” tab
Please let us know how we’ve done! We read all your reviews and really welcome your feedback on how to continue to improve!
Note: The use of this Citibank HK mobile app is for the customers of Citibank (Hong Kong) Limited and Citibank, N.A. only. Content provided via this Citibank HK mobile app is not specifically created for any territory other than where Citibank (Hong Kong) Limited and Citibank, N.A. operates/is licensed to operate.
Citibank, N.A.
Organized under the laws of U.S.A. with limited liability
I appreciate the hard work that has gone into this app. I was able to pretty much do everything in the app that has saved me trips to the bank, so it has made my productivity increase substantially. Keep up the great work!
The app fails me 3 times for opening a new account
zgejidbwmdh
Very difficult to use to open a new bank account:1. It provides options in the drop down menu which is not accepted by the application status without any notes/ remarks - if I choose option A and then the application would fail, then please do not make option A an available choice2. I cannot find my company industry, which is PR (lol)3. I switched my phone window to look for my company phone number and when I switched back the application was lost and I had to re-start all over again4. It sends SMS notifs about half-done applications but without any links to trace back - even if I entered the same application #, it said the # was invalid3. It took ages to capture my ID... and never succeeded 4. I had to go to an offline branch to do this which makes the online process a complete failure and much of frustration (especially when compared to virtual banks such as ZA)
Developer Response
Hi zgejidbwmdh, thank you for your feedback. We value you sharing your experience with us and will use it as reference to improve our Citi Mobile App.
Works perfectly
KinamiT
All functions work as promised after the latest update.
Developer Response
Hi KinamiT, we are very happy to have enhanced your Citi Mobile App experience!
Feels limiting, doesn’t feel like it serve all needs
kanp-ner
Can’t find where to download statement, how to view full account number. FAQ search also felt limiting on items showing up, makes it hard to seek help. The rest of the app is fine and mostly intuitive.
Developer Response
Hi kanp-ner, to view a credit card statement, please tap any card a/c to access the 'Cards' dashboard. Under the card that you want to check, tap 'Statement' and tap 'PDF' at top right.To view a bank eStatement, please sign on to Citibank Online via desktop/laptop computer. Please rest assured, we will continue to improve Citi Mobile App in future.
In this update, we have listened to your comments and made the following improvements:
• Fixed existing problems to improve your user experience
We appreciate your reviews and welcome your feedback on how we can continue to improve.
Version 8.7.7
The developer, CITIBANK (HONG KONG) LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Contact Info
Contacts
User Content
Identifiers
Usage Data
Sensitive Info
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
