It’s great to see a local bank with a digital platform that truly works. Almost every banking service can be completed through the app, and most actions are processed instantly. The app is intuitive, reliable, and makes managing my banking and investment needs very convenient. I’m very happy with the overall experience.

Coming from another country (expat living in the UAE) I find Mashreq’s app difficult, cumbersome and best described as very basic, bordering on the primitive. Examples: No search whatsoever - if you want to find a transaction, you’re only option is to browse through your transactions, one by one. No transaction details either - you get a long, impossible to read transaction string that hides the merchant name somewhere in the middle in between a bunch of internal codes and that’s it. Card functionality is 2005 level - you can set the daily limit and that’s it - no virtual cards or any functionality beyond the most badic, nothing one would expect in 2026. UI and UX are primitive. I guess Mashreq never bothered to check out Revolut or any other decent online bank offering because if they did, they would see that Mashreq is light years behind them.

Avoid this bank at all costs. There are much better banks in the UAE that offer much better terms and treat their customers a lot better. Mashreq refuses to cancel my credit card, citing fees that were mentioned nowhere in the app. They claim that these fees are in their terms and conditions on their website, but I never used the website. Currently they're hijacking 25,000 AED while giving 0.15% interest on it (a joke basically) as a collateral for 9,000 AED credit card. If this is not customer deception and theft, I don't know what is. I have moved nearly 1 million AED away from this bank. Banks like Wio will decimate dinosaurs like Mashreq.I'm still unable to get my money back. They're acting as if the account doesn't exist. Keep your money away from this bank.

Very disappointed with Mashreq customer support.I closed my Mashreq account, but it is still appearing in Aani under “Send Money to Yourself” even though the account is no longer active.I have tried to resolve this issue around 10 times through email and also submitted requests through Mashreq’s customer support website. Unfortunately, nothing has been done to actually solve the problem. The only responses I keep receiving are acknowledgements saying that my message has been received, without any proper resolution or follow-up.The account is closed, so I understand that it cannot be used as a normal bank account. My issue is that Mashreq still has the closed account appearing in Aani, and this needs to be removed/de-linked.I’m sharing this publicly because I believe customers should be able to get a simple issue like this resolved without having to repeatedly contact customer support and receive the same generic response.