Manage your IT helpdesk when you’re on the go!
Nilex Mobile Helpdesk enables you to respond to service requests anywhere, anytime. Whether you’re on the road or simply away from a computer, Nilex Mobile Helpdesk gives you the flexibility you need to deliver superior helpdesk support from anywhere in the world.
With the trademark simplicity and ease-of-use of Nilex Enterprise Helpdesk, the Nilex Mobile Helpdesk App allows you to:
• View cases assigned to you or your team
• Create new cases
• Easily filter and sort the case list per field to access the exact information you need
• Update the status, priority, position, due date, request user, and many other fields in the case
• Read and send e-mails from within the app
• Find and/or set case position on the map, follow movement or find closest handlers, discover case CI's on map and more (license for Positioning needed).
• Take and attach images to the case
• Read attached files
• Add spare parts and other costs, ready for invoicing
• Easily navigate between views in an interface that’s specially designed for your device
• Secured encrypted connection
Nilex Mobile Helpdesk App is a free application included in Nilex Enterprise Mobile Helpdesk. Nilex Enterprise is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, NilexPlus enables IT professionals to maximize the success of their IT infrastructure.
Stay on track, in-the-know, and improve your IT performance with Nilex Enterprise. IT’s that simple!
Disclamer: Continued use of GPS running in the background can dramatically decrease battery life. You can always turn off location service for Nilex Helpdesk Mobile in Settings, Privacy, Location Services.
For more information about Nilex Mobile Helpdesk App, and other products in the Nilex Enterprise suite, please visit our homepage!
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
This app has been updated by Apple to display the Apple Watch app icon.
We dropped support for SSLv3.
Version 8.95.2002.1
The developer, Nilex AB, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Nilex AB
Size
11 MB
Category
Business
Compatibility
Requires iOS 6.0 or later.
iPhone Requires iOS 6.0 or later.
iPad Requires iPadOS 6.0 or later.
iPod touch Requires iOS 6.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
