myAIS app
Manage your service with ease
The ultimate service experience all at your fingertips
• Manage all your services and numbers with one myAIS account login
• Check your balance, pay bills, top-up, and more
• Buy SIM, activate SIM, and apply AIS Fibre
• Support: Report mobile and home internet issues anytime, 24/7
Going beyond with a variety of privileges from AIS Points
• Redeem your points for call/data packages, food and drink discounts, shopping rewards, and more — for every lifestyle, every day
• Connect with our Points Partners to enjoy point redemption even more
Hassle-free shopping with great selection and deals
• Buy packages for calls, data, roaming, entertainment, and get personalized recommendation
• Shop for your new devices, tablets, or accessories easily with value deals
• Shop for digital services easily with AIS Insurance, financial services, and more
Sleek new design, simpler than ever — download now!
Could you please include option to reactivate eSim
Flyingdutchman-sea
It’s quite a major oversight on Apple’s side that every time you change your phone you lose the eSim... it would be great if I could reactivate my eSim once I log on to the AIS app without having to visit a store and ask for it to be done there. Thank you for considering this as an option
Developer Response
Smile-Pattranitda is available. Your questions and feedback are always welcome. Please E-mail us at callcenter@ais.co.th thank you so much.
Prepay eSIM WARNING!
Scammed by AIS
Do not purchase a eSIM card before getting to Thailand. You cannot activate it! You cannot activate it when you get to Thailand. You cannot get a refund! I purchased 5 eSIM for my family from the AIS web site before leaving from the United States, to be prepared. We make it to Phuket airport and there are 10-15 AIS booths with 5 + people working. You explain you purchased the eSIM from the web site and it’s not activating. All they can get out is “big store” and point you to leave the airport. You walk out and there is an area for AIS, but it’s not open. There is sign saying they open at 9. We waited and hour and half until almost 10 no one shows up. We start asking around where the AIS people are at and basically get laughed at and then the other two company try and take your business. I have called, emailed, downloaded the app, searched the web for locations. There no locations with in 2 hours. Tried everything in my power to contact them. I eventually get an email back explain my situation. They ask for my location to provide me with closest AIS location and then never reply!! I’m reporting them as fraudulent, and telling everyone on every platform possible. Please do not you this company!
English Language for AIS Rewards
e565zn
It’s a common sense to have AIS Rewards available in English language and not just in Thai, I believe there’s also lots of foreigner customers using your network and it’ll be frustrating to not being able to fully use our Rewards and what’s the condition of a specific offer in MyAIS App. It’s 2018, you guys should start having your interface in a dual mode (Thai and English), your country will improve when it comes to speaking in English if major companies like you will start to adapt to its innovation and technologies, even in your website, it’s a pain when we chose English already but it’s still going to display Thai characters. 🤦🏼♂️ I hope this can be improved, I know you guys have someone in your company who can do some proofreading before you’ll roll out something, think out of the box and not just launch product updates solely for Thai’s, I get it when you are mainly supporting THAILAND but it’ll be even better if we can get this improved.
they are quick to take your money, but provide no service
smart_logical
THIS APP IS TERRIBLE I absolutely hate it. It's extremely complicated to use and confusing on purpose so you buy more. Today I topped up my internet sim, 500 baht and it immediately sucked the money out of the account. they didn't provide the service after taking my money. Ask Aunjai is an absolute joke and doesn't help at all, it just redirects you to support email. I've sent a report email and they say it will take 3 hours for them to respond, that's 3 hours of internet that you owe me. Terrible Service, I absolutely HATE AIS and I will never choose them again in the future. GIVE ME MY MONEY BACK OR PROVIDE THE SERVICE I PAID FOR!!!
• Your feedback matters: we have added a post-service rating and feedback feature (randomly requested to ensure a seamless experience)
• Performance & stability: Overall improvements for a smoother and more reliable experience
Thank you for using myAIS. We’re always evolving for you.
Version 12.2.9
The developer, Mimo Tech, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Location
Contact Info
Contacts
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
MIMO TECH COMPANY LIMITED
Size
213.4 MB
Category
Lifestyle
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
