The English version of the JD.com app is now live. Dive into a curated selection of 10+ million handpicked products, from the latest fashion trends to cutting-edge tech, all in one seamless app. Download now and unlock your exclusive global shopping experience.
Why Choose JD.com?Global Shipping Made Easy
Direct international shipping to 36+ countries and regions, with free shipping promotions available in 10+ countries via our fast air freight (all subject to in-app promotion rules).
[Great Value, Honest Prices] Shop premium, high-quality products at fair prices, and gain access to exclusive shopping events you won't want to miss.
[Tax-Free Shopping for International Visitors] Browse eligible products on the app while in China, apply for your departure tax refund online, and enjoy up to 9% back (all subject to in-app promotion rules).
[New User Welcome Pack] Join today and claim an exclusive coupon bundle to save on your very first order (all subject to in-app promotion rules).
[Secure & Localized Payments] We support major international payment methods, including VISA, Mastercard, and Apple Pay, for a smooth, worry-free checkout.
[24/7 English Customer Service] Shop with complete peace of mind. Our dedicated English-speaking support team is always on hand to give you personalized assistance.
We're committed to continuously perfecting your shopping journey. Have feedback or suggestions? We'd love to hear from you — reach out anytime inside the app!
J D APP crushed every time when I tried to write a review
mei mei's
The App crushed each time I tried to edit or add pictures, and lost my writing after reopen the App. While I did allow the copy/paste to the app, I couldn’t paste anything to the review. Even though I planed to leave a very positive and useful review to others🤣IMO, JD needs to work much harder to improve this APP’s user experience instead of adding hundreds of (if not thousands of) unrelated features/ adds which are not helpful to consumers at all.I have bought a lot of stuff from JD app for elders in my family over the past few years. Most of my shopping experiences, including products, shipping and return etc., are very positive. While I barely leave any review I do rely on the others’ review information. However, the first time I tried to leave my own review over so many years, I just found out to leave a review itself is a very frustrated procedure. I spent 25 mins but couldn’t finish any real review with notes or pictures. This is absolutely unacceptable to an e-commerce platform like JD. I hope someone can get the notes and improve this ASAP!
Scoundrel!
resentment.
I was tryna order a beverage takeaway but I hesitated for a while. During my hesitation, I went to take a shower, after the shower, I found that the shop that I decided was gone! Absolutely gone! No matter what words I used to search, it couldn't be shown! It still existed before the shower! Don't tell me that my shower was miraculous to make a shop disappear! I highly recommend to delete this app and find an alternative! You've never tried to improve the customers' experience! The only one thing you care about is profit! Permanently profit! You scoundrel! If possible, I would give minus stars!
Ratings on JD products cannot be trusted
Bac1314
I have been using JD for years. I like it it because I thought they treat customers data more carefully and their products are of better quality. I was so wrong on both!For e.g, I bought an Apple Watch band, and it broke the moment I took it out of the box. I proceeded to write a poor review for this product, but it was deleted. The product had thousands of review and it remained at 5 stars. I refused to believe that no one wrote less than a 5 star review. My guess is that vendors can use money to remove poor reviews.
Asking foreigners for a Chinese Residency ID?
Ksjxjxkakbxkcjdms
I would actually give this app 0 stars if I could. I was able to order stuff online last week and this week it’s asking me for my Chinese citizenship card. I understand the policy with binding an ID to each account for safety reasons but I don’t understand why there is no option to bind my passport number? How are you asking for something some customers don’t have? Platform either needs to fix this or take their app down from the U.S. App Store. Ridiculous
[English version is available now] You can switch language in Settings.
[Free shipping in 10+ countries] We provide free delivery for items in selected regions.
[Multiple payments] We support diverse payment options including Visa & Mastercard.
[Quality products at affordable prices] Items can be returned to local warehouses in selected regions.
[Fast delivery] Fast cross-border shipping, delivery in as fast as 3 days.
[Tax refund for international tourists] Enjoy tax refund shopping on JD.com! Save up to 9%! (Exclusive for overseas tourists visiting China, subject to in-app promotion rules)
Version 16.0.70
The developer, Beijing Jingdong Century Trading Co., Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Health & Fitness
Purchases
Financial Info
Contact Info
Contacts
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
