Too much information asked for (kind of ridiculous to have to scan the hologram on the back of your DR card). “ATC number”: no explanation; had to call your hotline. Hotline: no choice of languages (very minimum, besides German: English). Automated Answering svc: individual segments too long, somewhat difficult to understand. No shortcuts to a human (such as: “to talk to one of our svc reps, push 9” or something like that). My answers (such as a simple “ja”) obviously were not understood (svc had to rerun the tape several times). Hotline—- Human: Finally was connected to a human: Mr Kostić. Most helpful. Took plenty of his time to take me step by step through the process. Great help with assigning temporary ATC. Very easy to understand (we spoke in German, a few words in English), very polite, very patient. That’s what I call perfect customer service. Dr Dieter Jettmar 1-Sep 21:04 MESZ
Dear Mr. Dr. Jettmar!Thank you for your detailed feedback. We will forward it to our hotline colleagues immediately.Activating the app is a security-critical process. We are using a new innovative method to ensure that you are in physical possession of a Bank Austria bank card in order to secure your identity. The scan of the certificate of authenticity on the bank card protects our customers from fraudulent activities, so we ask for your understanding for this measure.best regards Mobile Team