VOX: MP3 & FLAC Music Player 4+

Update: found the problem, but still an issue.

UPDATE: I raised my stars on this app. Since I updated a while back to an 1 teribyte Solid State Drive to make my older mac run faster I ended up moving all of my music and photos to a different hard drive drive then what Apple wants you to put them in. It took downloading another music player app, and that one not working as well, but that app gave me the reason why, it was a “Sandboxing” issue. Seems that VOX and the other app can only access music if it is located in the music folder and no where else. SO this really wasn’t a fault of the VOX creators as much as an Apple security system, so I can't fault them on that. I would sugest that VOX adds some kind of pop up warrning about the Sandboxing issue too, unless they can over come this issue.

App worked great for a year. Then one day I hit play and nothing. I watched it go down the music list greying out every song like it could not find it. I tried to delete all the songs and drag them in again and nothing. I contacted the support and they sent me a reset program and instructions and it never worked. I tried to email them back and they never responded back to me. This was last year and I tried to download the lastest version today with the same results today. It was a very simple great music app, to bad it stopped working.

Developer Response ,

Hi,

Sorry to hear that! We are working to get a major update to get it solved asap. If you've not received a response on our support desk, it might be a spam blocker. Your mail is getting trashed. Please try contacting us - here: https://vox.rocks/support; here: https://www.facebook.com/voxapp/ or even here: https://twitter.com/i/notifications?lang=en We will provide you with an assistant in order to solve the issues which you are facing at the moment!

Really like the player but...

I pay for premium and i'm having all kinds of issues with album art. Whenever I add new albums without embedded album art, it just shows Alanis Morissette's album cover art for the album instead. I have the app set to download artwork automatically but it doesn't seem to do anything. If the artwork is not embedded, you're out of luck apparently. What is the point? Please fix this. I don't want to have to keep taking albums out and locating artwork for very common things only to have to re-add and re-upload, what a pain! Thank you so much, program is great otherwise but this is driving me mad.

I wish I had looked at most recent reviews before buying

I had high hopes. I wanted to upload my large library from my Ventura iMac and then play it between all of my Apple devices. It seemed simple and worth the money just for that feature. After getting the app and subscribing I found that when I open the app the Vox Cloud gets stuck on "loading library" It never does anything else. I can't upload anything. Some music files apparently somehow did get loaded at first before it locked up, but after weeks of trying again and again nothing else gets loaded. Nothing that got loaded at first shows up on my iMac's App. It just sits there trying to load the cloud until I force quit. I have deleted the app and reinstalled it multiple times but it still does the same thing which is basically nothing. To be fair, the app seems to load okay on my iPad and iPhone, but I have to upload the library from my computer so it's still useless for me. I had signed up for a year (because it was discounted) but didn't sort the reviews by most recent. If I had done that I would have realized that there are hardly any positive reviews over the recent past. I'll give up for now and leave my account open since I have almost a year left. Maybe they'll do a version update that fixes this mess.