DStv Stream 9+

The app is great in that I can watch anything on the go and the video quality is excellent. It is very easy to use and streams quite consistently. I just don’t know why I can’t seem to cast the app to chromecast. I constantly get the message on my tv screen; sorry, there was a problem playing the video. All the while the cast icon on the top right of my screen is still connected to chromecast. Would like any suggestions from the developer as how to resolve this. Since this is a feature the app has I am disappointed it doesn’t work as it limits what I would like to do that is the reason for my rating. I understand everyone has different uses and if one wants to primarily just stream on the phone or other handheld devices then this does just that brilliantly.

Oh No! We are very sorry to hear about the difficulties you have had with the DStv now app. Please connect with us via our Live Chat platform by using this link (https://now.dstv.com/Home/LoginreturnUrl=http%3A%2F%2Fnow.dstv.com%2F) and we will assist you further.

Premium Customer since 2017.
1/Since early Sep 2023, I can no longer watch DSTV Strez’ because « not available I your region ». Literally the day before I was watching it. I called their customer service they asked me to offload and reload the app but nothing, I still can’t watch it.
2/In late 2022, DSTV (which by the way has the monopoly in SA) decides to reduce the number of user who can watch on the DSTV app at the same time to ONE (1) ! The reason? To combat password sharing. Why do honest and law abiding customers need to pay the price? Who was sitting in that room and made that decision ?
3/ There is Channel 132(CBS reality) on the app that has been stuck on the same spot for months. Each time you select that channel on the app it shows you the same scene, and it has been like that for months. But who cares at DSTV? They are too busy punishing the right customers because few customers are in the wrongs. Mind blowing
4/ I struggle with receiving my monthly invoices. It is systematic: in a quarter there is at least one month missing. And the struggle I go through to get that missing invoice is incredible. Such a basic right yet DSTV doesn’t care fixing it. but again who cares at DSTV? They are too busy punishing the right customers because few customers are in the wrongs. In the meantime there are wrongs in its own system that DSTV doesn’t care fixing. That’s what monopoly does to customer service unfortunately….

Hi there, we apologize for the issues you are experiencing on the DStv Stream App. Please speak to one of our friendly LiveChat agents- https://now.dstv.com so we can be able to help you further.

Please, I want you to review the concept of allowing ONLY one device to use DSTV now app. Maybe you consider those of us that are on PREMIUM bouquet. Besides, if it is raining, most times ,one cannot connect with the decoder as it would be breaking, but our DSTV NOW is always active. Please reconsider the number of devices that are allowed at a time if only for a large family like mine and I also we that pay yearly.

Hi Kigoma, Thank you for sharing your feedback, only one streaming is permitted across all registered devices. This is part of our ongoing efforts to deter piracy and password sharing which is having a negative impact on your quality of streaming. For more information on this please see Dstv.co.za.