The app doesn’t save my payment method. It’s annoying to have to add it every time and sometimes I miss out on tickets as a result if I’m with friends getting tickets together and they all get theirs and I don’t have my wallet on me and can’t buy a ticket at the same time. Every time I check to save my card and the next time I go to buy a ticket, my card from the last time isn’t saved. I’m the only one I know of that this happens to, and a ton of my friends use the app regularly. I’ve tried everything I can think of to fix it (use different cards, uncheck and recheck save payment, sign out and sign back in, update app, delete app and redownload) including trying to buy a ticket online but I can’t use my season pass that way. I’ve contacted the main Alamo Drafthouse support and they keep telling me they’re looking into it and fixing it but that hasn’t happened yet.

The Alamo Drafthouse used to be my favorite movie theater, because they previously cared about their customers and the theater experience. But sadly they’d rather screw over their own employees and go against the very thing that made them stand out next to other theaters. They want to transition to people using their phone DURING THE MOVIE to order food/drink so they can cut back on the amazing courteous staff and have the patrons do the work for them and light up the theater with their phones to use a glitchy and horrible OS ( that crashes and never closes out the tab)so we can focus more on our phones than the movie. I go to the movies to forget about the world and not use my phone for that moment in the auditorium. Having servers has never been a distraction. People using my phone next to me is something I despise. If I wanted to stare at my phone during a movie or see others do that, I’d go to AMC or just stay at home. Evidently the CEO of Alamo Drafthouse thinks it’s better to roll out one of the worst ideas ever for the chain so they can see their customers leave in droves, their profits go down the toilet and for the franchise of theaters to go bankrupt again. Movies are a big part of my life and unless they change this boneheaded idea, I will never order food and drink from their theater ever again.

Alamo Drafthouse is my favorite place to watch movies! Yes the workers do walk around but they do their best to not obstruct your view and enjoy your experience! I love the campy vibe and the seats do not disappoint. My only negative experiences have been with “special” instances. Watching a normal movie is fine, but 1-Went to see a special viewing of a movie where they offered a free glass of champagne on the app…we get to the venue and they have no clue what we are talking about. 2-Alamo had a pizza I looooved and they took it off the menu during Covid times. They had an ad that said it was coming back and I loved it. Didn’t see it on their regular menu so I emailed the chef from the actual venue I was attending to make sure it was there. They said it would be available until may ( I emailed around march). Sure enough I went in April and requested it and the guy had no clue what I was talking about. Other than the unique events, I love the place and go every time I want to see a movie!

The app makes me never want to use this theater again. This app has: painfully slow loading screens, many bugs, weird and illogical design choices, and you cant even use it half the time because it either wont let you login, crashes, or straight up just does not let you buy a ticket for no reason at all (nothing happens when you try to buy it). Not to mention you have to “install” your movie pass after purchase, but don’t worry, it tells you very clearly… oh wait, it doesn’t tell you at all! This looks and runs like it was built by a high school student who put in the minimum effort to get a B in their coding class, and this was their final project. Sorry to be so harsh, but they are taking peoples money and charging a “convenience fee” of $3 for buying a ticket on the app. Thats unbelievable! They need to first improve the reliability and speed of their servers, then fix the bugs in the app, and then work on improving the user experience.This probably wouldn’t fix all of the issues without rebuilding the app entirely, but at least it would be usable at the bare minimum.