I agree with others who've stated that in-house purchases, particularly during movies (like for food or drink) should be payble through their app. You buy your ticket, you can pick your seat, you can walk right into the theater; and all with your phone alone. Now, if they could close the loop and place a means of ordering the concessions & paying for them with the phone, it would make the process even smoother. It's easier to read my phone than it is to read the menus while missing the movie. The online menus can be altered/updated without having to physically reprint hard copy It's easier & quieter to place an order on my phone, instead of telling the server verbally: that annoys others and is totally unnecessary if you could do it through the app. You could even add if something was running low (so, order now before it's gone!)For that matter, any questions to or from the server could be sent by the phone, minimizing the disturbance to others. Did you want butter? We're out of normal buns, would something else be okay, or would rather cancel the order? Etc...I didn't find the people talking in the theater nearly as distracting as having to hear a dozen people talk to the servers one by one in turn. I truly don't need to hear what everyone around me is ordering, nor do I want to. The server still has to bring the items to your seat - no way around that. But if you can place your orders at your seat using the app and pay for your orders at your seat using the app, why the annoying verbal analog mode to get items for consumption from the servers??Overall, it's a nice experience that could be made slightly better. Thanks for your kind attention. John.....

The Alamo Drafthouse used to be my favorite movie theater, because they previously cared about their customers and the theater experience. But sadly they’d rather screw over their own employees and go against the very thing that made them stand out next to other theaters. They want to transition to people using their phone DURING THE MOVIE to order food/drink so they can cut back on the amazing courteous staff and have the patrons do the work for them and light up the theater with their phones to use a glitchy and horrible OS ( that crashes and never closes out the tab)so we can focus more on our phones than the movie. I go to the movies to forget about the world and not use my phone for that moment in the auditorium. Having servers has never been a distraction. People using my phone next to me is something I despise. If I wanted to stare at my phone during a movie or see others do that, I’d go to AMC or just stay at home. Evidently the CEO of Alamo Drafthouse thinks it’s better to roll out one of the worst ideas ever for the chain so they can see their customers leave in droves, their profits go down the toilet and for the franchise of theaters to go bankrupt again. Movies are a big part of my life and unless they change this boneheaded idea, I will never order food and drink from their theater ever again.

Alamo Drafthouse is my favorite place to watch movies! Yes the workers do walk around but they do their best to not obstruct your view and enjoy your experience! I love the campy vibe and the seats do not disappoint. My only negative experiences have been with “special” instances. Watching a normal movie is fine, but 1-Went to see a special viewing of a movie where they offered a free glass of champagne on the app…we get to the venue and they have no clue what we are talking about. 2-Alamo had a pizza I looooved and they took it off the menu during Covid times. They had an ad that said it was coming back and I loved it. Didn’t see it on their regular menu so I emailed the chef from the actual venue I was attending to make sure it was there. They said it would be available until may ( I emailed around march). Sure enough I went in April and requested it and the guy had no clue what I was talking about. Other than the unique events, I love the place and go every time I want to see a movie!

The app makes me never want to use this theater again. This app has: painfully slow loading screens, many bugs, weird and illogical design choices, and you cant even use it half the time because it either wont let you login, crashes, or straight up just does not let you buy a ticket for no reason at all (nothing happens when you try to buy it). Not to mention you have to “install” your movie pass after purchase, but don’t worry, it tells you very clearly… oh wait, it doesn’t tell you at all! This looks and runs like it was built by a high school student who put in the minimum effort to get a B in their coding class, and this was their final project. Sorry to be so harsh, but they are taking peoples money and charging a “convenience fee” of $3 for buying a ticket on the app. Thats unbelievable! They need to first improve the reliability and speed of their servers, then fix the bugs in the app, and then work on improving the user experience.This probably wouldn’t fix all of the issues without rebuilding the app entirely, but at least it would be usable at the bare minimum.