HARDLINE Chat 17+

Low standatds

This app has a great concept but really lacks quality. I had many problems with this software. Biggest problem is that messages that are sent are invisible and when you have 15 conversations going, you get aggravated. I've also had the problem of going into a conversation and getting locked in there (the back button disappeared).

Canned responses don’t cut it.

Hello, I received a scripted response to my message, below. While it’s gratifying that you copied and pasted your sorrow about my bad experience, and invited me to take my issue to a private forum, away from this publicly readable space, my message did not require further discussion, but an action on your part. It’s clear you’ve removed a ton of scammer and bot accounts, but sadly this is a never ending task. On the plus side, there are now so few profiles to review, it shouldn’t take much time, each time. And since a picture of the crown prince of the UAE (currently right in the profile, but often reserved for the messages), easily IDs this most common scammer, you could, at the very least, regularly scan for his image and delete the associated profile(s). The removal of so many old scam profiles shows you have some ability in this task.
Thanks for your request to email you, but I prefer to message you here. Here’s the previous message, now I think two or more weeks old:

There are fewer than 40 men worldwide using this with a public profile. 99% of those cruising in stealth mode can be assumed to be scammers, and the very easiest kind of scammer to spot messaged me again. Fazza, the prince of the UAE. I’m not sure why scammers are so focused on using this very famous man’s name and image, but c’mon! It shouldn’t take more than a half hour to peruse your client list and delete these most obvious bots and scammers.

Developer Response ,

Hi there,

We can assure you the responses aren't templates, it's real people here to respond to you. We ask for you to contact us via email as in our response, there is a character limit and we won't ask you for any of your account details here in public. This makes it limiting at times to properly assist some of our customers, so this is our method. There's no issue staying here on the reviews forum instead.

As you state here yourself, yes, this is a continuous effort as these types of accounts pop up every day or those who want to use platforms such as our for ill intent always find a way back. We have a team that screens content and will forward your feedback to them to be on the lookout for Fazza and other spam accounts.

Thank you for taking the time to edit and re-submit new reviews to help us make improvements.

Version 2.2.7 is not ready for ANYONE

In chat:
•Chat bubbles from both sender and receiver stack on the z-axis — making every text exchange illegible.
•Audio chat bubbles don’t play when touched.

With phone users:
•Attempting to initiate a live-chat with a phone user simply sends a blank message to the phone user— making them think an App user is just a phone user who doesn’t know what he’s doing —and the phone user rejects the connection.
•Phone users report receiving the request, but connections never go through.
•Voice messages from phone users stay in the upper inbox after being read and sometimes are duplicated.
•Similarly, phone users also report that App users are appearing in the national lineup more than once.

In general:
•App still crashes unexpectedly
•In short, this version needs a massive overhaul. Prior to iOS 11, the app used to work with occasional bugs and crashes (operational 85–90% of the time). This version is virtually unusable (dropping to 5–8%). I’ve been using this app for years and while I don’t like to look a gift horse in the mouth, I’d have to say that this horse needs a dental and orthodontic appointment— stat.
•The App Store link for user support doesn’t lead to a website that allows users to report bugs or concerns but instead to a page for acquiring new phone users.