PedidosYa - Food Delivery

Name: PedidosYa - Food Delivery
Rating: 4.7 (110931 reviews)
Author: Pedidos Ya S.A.

Food, Grocery & More!

Free

111K Ratings
Age Rating

4+
In-App Controls
Chart

#130
Food & Drink
Developer

Pedidos Ya S.A.
Language

EN
+ 1 More
Size

132
MB

PedidosYa: Your favorite restaurants, grocery shopping, and more, in minutes, wherever you are. Delivery from restaurants, supermarkets, pharmacies, and a variety of local stores anywhere. A wide selection of products, daily promotions, and real-time order tracking with the PedidosYa app. Why download PedidosYa? RESTAURANT VARIETY A wide culinary selection with thousands of local and international restaurant options. Options for every taste: burgers, pizza, sushi, empanadas, healthy food, baked goods, and much more. Daily promotions and exclusive deals from our top partners including McDonald's, Burger King, KFC, Subway, Starbucks, Mostaza, Papa Johns, Wendy's, and more. ONLINE GROCERY & HOUSEHOLD SHOPPING PedidosYa Market: Fast shopping at our own supermarket featuring fresh produce, dairy, drinks, pantry staples, and more. Supermarket Chains: Access complete catalogs from major chains for daily, weekly, or monthly shopping: Carrefour, Coto, Jumbo, Disco, Vea, Dia, Devoto, Ta-Ta, and local stores in each region. Specialized Stores: Pharmacy items, convenience store products, snacks, and pet supplies. EXCLUSIVE BENEFITS WITH PEDIDOSYA PLUS Free delivery at hundreds of selected stores. Additional discounts and exclusive promotions for program members. Guaranteed monthly savings on frequent purchases. QUALITY GUARANTEE & FLEXIBLE PAYMENT Satisfaction Guarantee: Money-back refund if your order does not arrive in expected conditions. Multiple Secure Payment Options: Credit cards, debit cards, cash, and digital wallets. REAL-TIME TRACKING Step-by-step delivery tracking directly on the map. Accurate estimated arrival times. Instant notifications on the confirmation, preparation, and dispatch of every order. ABOUT PEDIDOSYA PedidosYa is the delivery platform designed to make everyday shopping effortless in minutes. Service available in cities across Argentina, Bolivia, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay, and Venezuela.

Ratings & Reviews

4.7

out of 5

111K Ratings

Credit card won’t work
04/29/2018
LordBMSX
Tried various times with credit card and won’t work. Online help suggestions include , not trying to repeat the order, try not to make purchases with said card before purchasing again and my favorite, just pay cash. Paying online shouldn’t be an option if the credit card won’t work and then when asking customer service how to amend the situation they place the blame on me. Would be an excellent app if I weren’t forced to pay cash only. Defeats the entire purpose.

Developer Response
Gracias por dejarnos este comentario :)
Credit card won’t work
04/29/2018
LordBMSX

Tried various times with credit card and won’t work. Online help suggestions include , not trying to repeat the order, try not to make purchases with said card before purchasing again and my favorite, just pay cash. Paying online shouldn’t be an option if the credit card won’t work and then when asking customer service how to amend the situation they place the blame on me. Would be an excellent app if I weren’t forced to pay cash only. Defeats the entire purpose.
Developer Response 09/04/2019
Gracias por dejarnos este comentario :)
La peor experiencia con esta app. WORST APP.
07/11/2023
MManuel44
El servicio al cliente es ineficiente. Al parecer no hay filtro con quién trabaja para ellos como repartidores, la primera y última vez que ordené en República Dominicana a través de esta app el repartidor se quedó con mi comida y cuando pedí reembolso la app seguía automatizando que debía “corroborar mi identidad” para hacerlo, incluso cuando ya había enviado repetidas veces mi documentación. LO PEOR de todo es que al día siguiente que reclamé el robo, descubrí que los repartidores tienen acceso a tu número de teléfono y me empezó a contactar vía WhatsApp diciendo que no se había robado nada. Que clase de medidas de protección al consumidor tienen? Altamente decepcionado. Por eso es que Uber sigue teniendo más demanda.Y en inglés también:I traveled to DR and decided to order food using this app. The first time I ordered the delivery person kept my food. I asked for a refund and they said I would get it after I confirm my identity, the app since I submitted the necessary info hasn’t given me any updates. Their costumer service is rude even though they’re the ones at fault. And THE WORST PART is that the drivers have access to your personal phone number, which lead in my case for him to reach out the very next day via WhatsApp complaining because I accused him of keeping my order. This app has zero security measures when it comes to protecting their customers. HIGHLY disappointed. Use Uber eats instead.
La peor experiencia con esta app. WORST APP.
07/11/2023
MManuel44

El servicio al cliente es ineficiente. Al parecer no hay filtro con quién trabaja para ellos como repartidores, la primera y última vez que ordené en República Dominicana a través de esta app el repartidor se quedó con mi comida y cuando pedí reembolso la app seguía automatizando que debía “corroborar mi identidad” para hacerlo, incluso cuando ya había enviado repetidas veces mi documentación. LO PEOR de todo es que al día siguiente que reclamé el robo, descubrí que los repartidores tienen acceso a tu número de teléfono y me empezó a contactar vía WhatsApp diciendo que no se había robado nada. Que clase de medidas de protección al consumidor tienen? Altamente decepcionado. Por eso es que Uber sigue teniendo más demanda.Y en inglés también:I traveled to DR and decided to order food using this app. The first time I ordered the delivery person kept my food. I asked for a refund and they said I would get it after I confirm my identity, the app since I submitted the necessary info hasn’t given me any updates. Their costumer service is rude even though they’re the ones at fault. And THE WORST PART is that the drivers have access to your personal phone number, which lead in my case for him to reach out the very next day via WhatsApp complaining because I accused him of keeping my order. This app has zero security measures when it comes to protecting their customers. HIGHLY disappointed. Use Uber eats instead.
No English !!!
Feb 26
Sophia Eileen
So I live in the United States, and I do not know Spanish, I only use this app for when I am on vacation in El Salvador, I know everyone in the reviews already are talking about the app crashing, no customer service, no possible way to cancel orders, and nonstop failed debit and credit card payments, but Im willing to deal with all that trouble, my only real need is the fact that I can’t order at all because there’s no possible way to make the app in English, please correct me if I’m wrong but I spent hours trying to change settings on my phone to put the app in English so I could order food when my Salvadorian family was out without me, or simply to feel my own freedom ordering food in this country but I can’t, I can’t order anything and I have to walk places, uber is not popular enough in the area Im in to just get a ride to a restaurant and back, so I just have to starve most of the time that im here, I hope one day they can make it possible for more than one language on this app, because I won’t ever be able to use it at this rate.
No English !!!
Feb 26
Sophia Eileen

So I live in the United States, and I do not know Spanish, I only use this app for when I am on vacation in El Salvador, I know everyone in the reviews already are talking about the app crashing, no customer service, no possible way to cancel orders, and nonstop failed debit and credit card payments, but Im willing to deal with all that trouble, my only real need is the fact that I can’t order at all because there’s no possible way to make the app in English, please correct me if I’m wrong but I spent hours trying to change settings on my phone to put the app in English so I could order food when my Salvadorian family was out without me, or simply to feel my own freedom ordering food in this country but I can’t, I can’t order anything and I have to walk places, uber is not popular enough in the area Im in to just get a ride to a restaurant and back, so I just have to starve most of the time that im here, I hope one day they can make it possible for more than one language on this app, because I won’t ever be able to use it at this rate.
Run away screaming
Jul 6
Chupakabraa
Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash.At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact the restaurant and the order, as well as cancel the order on the app, with no physical way to do any of those things. Finally, I got a call from the driver who asked me to pay in cash, and I told him that I didn't have any. Pedidos ya informed him that if I didn't pay in cash, he would have to pay it.This is in a third-world country where $70 for an order is a lot of money, and I wasn't going to leave the driver with that. The net result is that I paid in cash and paid the transaction fee, or paid remotely, so I paid for my order twice. Still never got a hold of anybody at customer service. Pedidos ya ran away screaming.
Run away screaming
Jul 6
Chupakabraa

Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash.At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact the restaurant and the order, as well as cancel the order on the app, with no physical way to do any of those things. Finally, I got a call from the driver who asked me to pay in cash, and I told him that I didn't have any. Pedidos ya informed him that if I didn't pay in cash, he would have to pay it.This is in a third-world country where $70 for an order is a lot of money, and I wasn't going to leave the driver with that. The net result is that I paid in cash and paid the transaction fee, or paid remotely, so I paid for my order twice. Still never got a hold of anybody at customer service. Pedidos ya ran away screaming.

We update our app frequently so you can order tons of options right from your iPhone. In this version you'll find performance improvements. Just for you.

Version 15.37.2 4d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
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The following data may be collected but it is not linked to your identity:
- Search History
- Diagnostics

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Accessibility

Information

Seller: Pedidos Ya S.A.
Size: 132 MB
Category: Food & Drink
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Languages: English and Spanish
Age Rating: 4+

4+

This app is rated 4+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Contains
Advertising