Alibaba.com 17+

I’ve bought mostly everything for my business from Alibaba. Most of the suppliers I’ve dealt with have been great - I’ve received what I ordered pretty quickly. Just recently, I had an order go horribly wrong when a supplier took months to even mail out my package, and then it was not what I ordered. I messaged them, and they basically told me to just deal with it and would not make it right. They said if I wanted a refund, I had to pay to ship the items that were not what I ordered back, and the shipping cost was most of what I paid. I was nervous about how Alibaba would handle it. I definitely will continue shopping here after the experience - I was issued a full refund and did not have to pay to ship what I did not order back (thank goodness). Thank you, Alibaba.

I like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. The dismissiveness about resolving was riding the clock. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. I should not have to pay full price and was probably overcharged for shipping.

I was glad to get Alibaba to step in with their Trade assurance policy. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. It also resets requests. Alibaba runs paying Buyers away with this App. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. I really hope there’s improvements to come, but desktop mode is better.

I ordered items and seen that it shipped. That was great at the time. Three weeks later I see that the tracking said that the items was delivered. Yes, they were delivered but not to me or the state that I live in. I contacted the supplier and they claimed that was an error tracking number and sends me a copy of a UPS label that they just created. That means my items never shipped out. I put in a claim with the trade assurance letting them know my items never shipped and the tracking number in my order has nothing to do with my order. I let them know that it needed to be updated to not delivered/ complete so my trade assurance can start on the day the items are actually delivered. To make a long story short they never updated the order and kept saying the supplier made an error with shipping and has fixed it. You will receive your items soon. I tell you they need to hire people who can actually read and write English. Just an horrible experience. This is why I always do test runs with new suppliers and only place small orders for this reason. Now once my order is delivered my trade assurance will be no good because the supplier refuse to update the order because that will prove they necker shipped it out when they claimed they did. This was my experience and it was not a good one.