We started using builder trend in 2014. It has profoundly changed out business approach for the better. We do high end custom Home building in remodeling work. It keeps our project organized, subcontractors in the loop, and our clients informed. We use the change orders tabs, schedule feature, and to do lists for subs and internal items to keep track / not forget small detail items. We use the project patent tab and daily logs feature. We also post global documents, product specs under the selections, and things like tile install details (location, direction, grout color and sanded/un sanded. We do have someone in the office who loads all of the selections. A cost analysis has determined that this is well worth the additional time cost to upload vs the reduction in mistakes and increased efficiency. It also will send a reminder to a sub a week (or whatever you set down) in advance of their their scheduled scope. It is user friendly and not difficult to get the hang of. We love it!!! We hope our competition continue to be slow to catch on!

My company has been using Buildertrend for just over a year now and the results are astounding. Many tasks that had to be done using multiple platforms can now be done using one platform. The ability for customers to have their own project site where they can view progress payments, change orders, pictures, videos and documents is invaluable. Add to that the ability to pay my subcontractors through the system when connected with We Pay, and you’ve got the makings of a robust system unrivaled in the construction industry. All along the way there is excellent customer service available Monday through Friday to take care of any questions or issues that might arise. Simply put if you are not using this or something similar I just don’t see how your company can grow effectively.

The app/desk top full site version are in constant change. Every time you get used to a new change some IT person has to justify their existence and create an extra step or move a box to the other side of the screen all in the name of making it better. They don’t know their audience or don’t care. Construction workers are about getting the job done and having proven processes that don’t need to change for the sake of change. I have posted constant feedback to tech support with no results or updates that truly benefit the user. Our company processes are written around Buildertrend and their need to change or move things on the screen has negatively impacted our business on occasion. We had to shut down and revert back to paper contracts after the estimate updates they made. Most recent change was on the To-Do. Now you have to click on another tab to get to the created checklist instead of just scrolling down the screen. There is delay with the screen loading to the checklist which creates efficiency issues. Loss of time every time you go to that screen.

We run a small commercial construction company and decided to invest in a software to streamline and manage our business processes. BuilderTrend was quick to get us on the phone, explain the software and its functionality with a demo, and answer our questions. It seemed like a great investment! Once we purchased the license and paid in full to get the annual discount - $5,000 - we began implementation. Shortly after working with the software for a few weeks, we realized it is NOT for COMMERCIAL BUSINESS like it was advertised. This tool is for RESIDENTIAL ONLY. We were told BuilderTrend has functionality that this software simply does not have and our account manager flat out lied to us about what it could do. Working with the implementation team and customer service, we tried to find work-arounds; there were none. When we requested a refund and explained why, they adamantly refused…our company believes in fair-and-square business practice; BuilderTrend obviously does not. Just another case of how “doing the right thing” is almost impossible to come by in business. Find your software solutions somewhere else.