Hello, could you please make this app more cleaner, a more accessible for people with disabilities who use screen reading software on their phone such as for the iPhone their screen reader is called voice over. For Google it’s called Google talk back. I don’t know if Windows has a screen reader for any windows related phones. The buttons on your app, and how they’re set up, and other options are not clearly defined and easily accessible when trying to create a voicemail message, or how to make sure that your account is active. Please make these adjustments. There is a federal law called the Americans with disabilities act of 1990 has been amended and in that act all companies need to make their websites and apps and other things accessible for people of all types of disability. This is a great app. You just need to make it more user-friendly. For everybody. Especially people with disabilities. We are important too. More companies need to pay attention to making things accessible. For people with disabilities. If companies do not. They can be sued.I encourage companies if you’re not sure how to make things accessible. Reach out to Apple. Reach out to Google. Find out what their best practices are for making their website an apps more accessible.

Similar to other reviews, it used to work - albeit with hiccups - before the last update (5.4.11). After that, messages/conversations show empty when opened. That is, a tagline is visible for text messages or voice mail notifications on the Home Screen / conversation list. When opening any conversation, however, no text messages or voice mails are visible, rendering the paid number useless as no messages in the history can be read nor voice mails listened to. Even more unacceptable is that contacting support via email - the only option they seem to allow - has been ignored and unanswered. Will see if a negative review is as incentivizing to garner a response as it has proven to be in the case of other poor reviews here. Edit 1: 3 x 3 = ZERO: 3 weeks since this app’s support email was contacted and 3 days since review was posted. ZERO responses, app still not functional while being paid for.Edit 2: Thank you for the developer standard response to contact you by email. I had contacted you by email only to be told in effect that this is a bug that cannot be resolved other than by a new version of the app. No time line for when such a release may be planned. Also declined to provide access to an earlier version of the app without this bug or provide a refund for the months the app has been not functional. Zero stars review stands for zero resolution over more than a month.

I had a client pay nearly $500 USD to have my phone number. I chose this Burner app because it offered picture messages that I could send and receive. Once I paid for the best plan, I quickly realize none of my photos were going through. I couldn’t send them to myself or my client. It looked like they went through but we never received them. I messaged support and they told me it should work, and to uninstall the app and reinstall... so I did that, and when I logged back in it actually made me pay AGAIN, but tbh the money wasn’t the issue. I can afford a few bucks, but I NEEDED this to work as someone paid me hundreds for it. So reinstalling it didn’t work. I messaged support again and they said they could offer me another line for free, which I didn’t want bc my client already had “my number,” so it would be weird to change it so soon, but I said as long as it worked I’d figure it out. Setup that new line, tested it out, same exact issue. I’m using an iPhone 12 Pro Max. Taking the photos within the Burner app itself. Their latest email said the specs of my photos are correct and that it should work... (but it doesn’t). And then they said the only thing they can do is offer a refund, but since it was purchase in the App Store, they CANT process a refund... LOL they contradicted themselves in the same sentence. Ridiculous products. If you need picture messages. DONT USE THIS APP!

I went to send a text and the app said. “Every once in a while we have to confirm your phone number” , It doesn’t say if they want your burner, or actual number. I tried one, then the other. Both times it said they weren’t able to send the verification text because my phone needs me to update international call settings to an approved country? No info was given how to do this. I sent a really rude email to them. Very rude. Everything instantly makes me angry being locked at home. Anyway, I get a email saying activity on my account violates their terms of service and my account is cancelled and to email their legal Dept if I want more information? I sent replaced and asked, “what are you taking about??”. Rec reply that said legal handles all terminations and to email them. I guess if your curse at them via email they will cancel your service. On to the next app I guess. I was reading reviews and someone mentioned using their burner number for Craigslist or something. I’m not sure, but about 30 min before they cancelled my account, I used the burner number as contact for a online credit account application. I used it because I don’t want 500 calls from telemarketers. I’m not sure, but maybe they don’t allow that? But how would they know anything about me giving it to credit application?? It’s strange.