**Update**They finally added Face ID. Thank God to have it back. The app has gotten better. It still holds the forced website design on a mobile platform which is still poorly designed. However, there are some newer features such as getting a CD straight from the app which is nice. Bill pay still needs to be worked on. It is confusing for those who do not know how to use it and I have had to help a few people learn how to use it. Should be intuitive. Updating from 1 to 3 stars. **Initial Review**The app layout and designs was pretty much perfect. This new app design up is by far without a doubt the worst design banking app I have ever seen in my entire life. It is clunky, settings make no sense, and is imitating a browser instead of being custom designed for a phone. The designers of this need to go back to the drawing board or they need to be retrained because the talent that made the last app with common sense is no longer present. What an embarrassment of an overhaul and I can’t wait for all the elderly or older users get confused by this. Horrible decision. Bring the old one back. Might go all in on another banking institution just because of this cause I do everything online.

The past few months this app has worked for about half the time at the oddest hours the error message SymComHost Offline appears and no restarting my phone doesn’t help. Overall hoping they finally get another update to fix this issue

This app frequently undergoes updates, many of which result in user logouts. Some updates are unnecessary and trivial, such as informing the user that the app’s color scheme has changed. Who cares about that? Then, the user is compelled to manually re-enter their login credentials (which many users forget, and which defeats the purpose of dual authentication). Even the facial recognition feature requires the user to re-enter their login information. There are simply too many updates that negatively impact the ease of even navigating past the login screen. I’d rather save time and effort by simply abandoning the app and logging into my account on my computer.

I’ve been with your bank since 2021 and I loved it because the online banking so so simple and easy no hassle whatsoever but today I decided to go on my account and it logs me out completely even though I have my info saved them had to redo what’s been good. Go to put my info in with this new update the app won’t even let me in and now I’m currently locked out my account at 1 am because I’m stressing about some stupid app because someone thought it was a good idea to switch up… just be better and go back to the way things were because now I personally might switch banks.