Sweet Q
Business
Free · Designed for iPad. Not verified for macOS.
iPad
Sweet Q is the dynamic management application for contact center operation to take an appropriate action using statistic data receiving from each ACD, PBX & CTI.
※Please confirm developer's web site for the supported ACD, PBX & CTI.
In Sweet Series, the thresholds can be set by each statistic data such as Abandon Calls, Increase Inbound Calls, Over, Under Staffing & Service Level.
When these statistics are exceeded the threshold, the alert will be send to manager of contact center automatically.
Manager can confirm the alert details of contact center status by real-time using Sweet Q.
Also manager can give the instructions of response to the field contact person by confirming the alert.
Using Sweet Q, the process of confirming status, making judgment, giving instruction will be shorten and the effective center operation will be realized.
※This app requries a connection to a "Sweet" server (provided separately).
Main Functions
-Confirm Real-time Queue Status
-Confirm Real-time Agent Status by Virtual Floor
-Real-time Call Volume Data Confirmation
-Receive Push Alert and Confirm Details
-Send the Instruction Mail to Field Managers
-Voice Monitoring from Virtual Floor
-Skill Change
Confirming Statistics
-Statistics per Queue
1) Waiting Calls
2) Max Waiting Time
3) Abandon Calls
4) Service Level
5) # of Idle Agents
6) # of Taking Agents
7) # of Ringing Calls
8) # of Ready Agents
9) # of Not Ready Agents
10) # of Log Off Agents
-Statistics per Campaigns
1) Call Volume (Forecasts vs. Results)
2) AHT(Forecasts vs. Results)
3) Service Level (Forecasts vs. Results)
4) Waiting Calls
5) # of Assigned Agents
Confirming Alerts
1) Waiting Calls
2) Abandon Calls
3) Max Waiting Time
4) Service Level
5) Forecasted Calls
6) Forecasted AHT
7) Forecasted Agents Assignment
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
- We improved the performance & stability.
The developer, P&W Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- P&W Solutions Co., Ltd.
- Size
- 4.5 MB
- Category
- Business
- Compatibility
Requires iPadOS 15.5 or later.
- iPad
Requires iPadOS 15.5 or later. - Mac
Requires macOS 12.4 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPad
- Languages
English and 10 more
- English, Arabic, French, German, Indonesian, Japanese, Korean, Simplified Chinese, Spanish, Thai, Vietnamese
- Age Rating
4+
- 4+
- Copyright
- © 2012-2025 P&W Solutions co.,Ltd.