As the title says, I enjoy the service! Living outside of Beijing city center, it’s nice to have a variety of food to treat my family to without traveling downtown.The issues are I have are the constant lags and glitches this app suffers. They also recently stopped supporting the WeChat mini-app so regular users are about to encounter every bug and glitch this app has to offer ranging from a bugged check out cart to constantly reloading the main page upon opening the app. Customer service is the only thing saving the app at this point. JSS needs a team of new programmers in to sort this out or folks that can figure Meituan or another long-range delivery service are going to use those instead.

As an expat I have been using JSS since I started living here and I have been encouraged by the improvements they have made lately including JSS gourmet. Saves me some time. I have had occasions where the service was slow but I know that happens with different restaurants they work with. But the real indicator as to why I like this service was once I had a problem with one of the deliveries. I wrote a complaint about it and they went out of their way to make it right. They compensated me with a red card for my trouble and called me a week after to make sure I was satisfied. Very professional. So I recommend JSS. It is a valued service.

I’ve been using the app for several years, and most of the time things go well when I order. But the app has a variety of problems. The merchants don’t do a good job of updating the app when they’ve run out of things, especially the grocery store, and when they’ve run down run out, it seems the items disappear forever. And after the last update, the app really isn’t working as well as it should, even after I deleted and reinstalled. I really appreciate having service in English, but I do hope JSS improves its app.

I just ordered this evening with their “new and improved” APP. As another reviewer mentioned the wait time stated 40-50 minutes and it took almost 1.5 hour. I went to their app and did an online chat to find out why the delay and status of my order since the track function knocks you off the APP, and I received no response from them. To add insult when the food did arrive it was completely cold! If they wish to keep their expat customers happy it would be nice to have a customer service team that will actually work with you on the issue at hand. I will give them one more try and if still bad service I’ll have to use another delivery service. A true shame!!!