So when I need it to work in the store it doesn’t but when I want to look at the offers anywhere else it works just fine. I tried to claim the day 3 Christmas offer while standing in the store and it proceeded to give me an error today. When I got to the counter, my husband claimed his offer on his phone just fine with no problems but my app said I had already claimed mine even though I’d never claimed it and had only clicked on it in the store at that time. I only try to claim at the store, at the time of purchase. This has happened with other offers in the past and it can be frustrating when working with rude employees. While I appreciate the offers I don’t appreciate the headaches that happen with the fallout of the errors of problems like these.

This is app ok. There are many issues with redemptions. Especially when redeeming prizes that are won through Promotional games. There are store scanning issues and most of the time the cashiers will not honor the promotions. I was given Circle K cash in an attempt to make right the issues with redeeming prizes and that didn’t even work. I had two separate coupons for free items and the free items were rung up against the Circle K cash, giving me cash, which did not allow me to fully redeem the Circle K cash. There’s a promotion under the Deals for $2 off any Click and Collect order, however when I attempt to use the promotion, it’s not applied to the cart. Also, when using the Click and Collect area of the app, using the back arrow while browsing in the app takes you all the way back to the very beginning of the Click and Collect page. When filling out the “feedback” form in the app, users receive a response to call a 1800 for assistance, something I’m don’t have time to do. This app also times out a lot when scrolling or clicking on deals or different sections of the app. It would also be helpful to have expiration dates for promotions and coupons in the app. Nice idea, but interface needs to be improved.

To sign up for easy pay you have to have a physical card and register it to your account. But you can only pay if you have the card on you at the pump. There should be an option to pay directly from your app in case you lose or forget your card. Also, I signed up cause there is an awesome perk of 30 cents off for the first 60 days or 100 gallons of gas. When you use your card at the pump the price doesn’t reflect those savings - you have to wait and watch your bank account to see it. You also have no way of knowing how many gallons you have redeemed out of the 100 or how many days you have left of your promotion. ALL of these things should be available in the app, or at minimum by email when you use the card. Why even have your easy pay number available in the app if it’s just there to look at? You can’t do anything with it! Unless there is an update before my promo is over I’m gonna go back to the other gas station by the house. Please provide a better user experience if you want to draw me in with your loyalty program.

I have 487 notifications according to app however when I try to view them, it shows there are none. Everyday the number goes higher. No way to erase it except to delete the app. As it’s a complete waste of time since rewards never work, I’m deleting. When free 12 days of Christmas we’re going on, only 2 days total was I able to receive anything. I went to store however clerk said they don’t always scan-they hadn’t run out, just don’t scan sometimes. I’ve been emailed a $2. anniversary reward and $2. birthday reward. Neither loaded to card. Store staff can’t help, they can see them as being available however they can’t figure out how to get them to work. According to staff, corporate will be unreachable. Store reward of buy 10 m&m’s get 11th free doesn’t work among many others. I bought 2 packs, 1 should’ve been free, not only wasn’t it free but my total purchases went to 0 out of 10 purchased. Staff states this happens all the time and that even they can’t reach corporate easily. Frustrating waste of time