Plan your journey, track your bus, and travel with confidence using the First Bus app. With real-time updates, mobile tickets, and personalised tools, getting around by bus has never been easier.
Bus travellers can buy, gift, and activate digital bus tickets, manage secure payments, and save favourite locations, stops, and services for quicker access. The app also supports account management, consent management, while providing access to help and support features.
Whether you’re commuting, exploring, or travelling occasionally, the app helps you stay in control from door to door.
Planning your journey
Find the best routes using locations, stops, or service numbers. View routes, timings, and stop information to plan trips that suit you.
Live Bus tracking
See your bus in real time on an interactive map and get more accurate arrival estimates. This feature helps reduce waiting uncertainty, improves journey planning, and enables users to make informed travel decisions by knowing exactly where their bus is at any moment.
Departure Board
Check upcoming services for either your stop or route, with clear timings and filtering (such as First Bus only) options. The time and dates can also be easily adjusted for future travel plans.
Favourites
Save your most-used stops, locations, and bus services for quick access every time you travel.
Buying
Buy, gift, and activate digital tickets directly in the app with a variety of filters. Secure payments and instant access mean no paper tickets needed. Tickets appear instantly ready to use in your account.
Gifting
Send tickets to friends or family quickly and easily. During the ticket buying flow, users can choose to gift a ticket instead of using it themselves, enter recipient details, and complete the purchase securely.
Activating Tickets
Activate your ticket in the First Bus app when you’re ready to travel. Once activated, it clearly shows its status and validity, making it quick and easy to present when boarding the bus.
Account and Payments
The First Bus app lets users securely manage their account and payment details in one place. Users can sign up, sign in, and reset their password if needed, as well as view and update their personal information and account settings. They can also choose to delete their account if required.
Within the app, users can manage saved payment cards, set a default payment method, and remove cards at any time. All payment information is handled securely, helping ensure a smooth, safe, and convenient ticket purchasing experience.
Preferences
Choose your region, set walking distance preferences, and manage consent and notifications.
Help and support
Access FAQs , contacts and support resources in our dedicated help centre.
I would still rate this a 5 star rating because it’s amazing and its reliable but so far it’s a slow app and sometimes the stops go into each other but I love this
Simply could not be worse
Djenejekenr
Ive traveled internationally before, used 6 other transportation apps, and ive never experienced something with such horrible UI. Cant track your routes, buses and stops are confusing, cannot purchase individual tickets, hell the zone restrictions doesn’t even explain itself on the maps. Cannot see other bus stops when looking at routes, Genuinely couldn’t have a worse experience. Wasted so much time with how poorly designed this app is, i recommend you walk before downloading and attempting this. UPDATE: . It somehow actually got worse. Not only did the app route us to a bus stop that was not available because of construction, but the app doesnt notify you that the stop is unusable. And to make matters worse? The routes on the bus route signs were still on and active. And you think it doesnt get worse, yet they cannot even manage to keep the ‘bus stop not active’ on the bus stops as multiple stops were without this sign. Could not have had a worse experience, had to walk everything.
Unreliable routes returned via search
RaeBabette
Need to improve search results when a bus has been canceled. That canceled bus will still show up in the route options. Most recently I found that they still showed results when no buses were running that day. They should also list the bus search in a separate location than the plan because you can’t toggle between them without losing the plan you created.
Quick update needed for service change.
Chyang11
First Bus Scotland does not update their service change via apps. I buy weekly passes all the time. It’s a waste of customers money if they didn’t get the service they have been promised. I used to take last bus (X38) from Winchburgh to Falkirk at 11:29pm but that service is not available from February and their app still shows that I can get that last bus. That’s very unprofessional and unreliable from First Bus Scotland.
Enhanced Purchasing Experience
We’ve improved every element involved in exploring tickets, reviewing details, and completing purchases, making the overall process smoother, clearer, and more reliable.
Updated Account Profile
Your account area has been refined with improved organisation, easier access to key information, and a more polished layout.
Performance Enhancements
A range of performance improvements have been introduced to ensure the app runs more efficiently and responds more quickly.
Bug and Stability Fixes
Several issues that previously caused bugs or unexpected crashes have been resolved, resulting in a more stable and consistent experience.
Version 7.0.1
The developer, FirstGroup Plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
