The customer service team are very good at responding to ones questions and emails - the produced final product is good quality for the price paid - a couple of limitations - sizes are 8x8 for frameless (edge) and some of picture I sent was still cut off and even slightly more cut off if one choses framing styles like bold or clean - the other two framing styles classic or ever result in an even smaller size for the print (6x6). The pictures are cut off at the edges rather that resized to fit the 8x8 for example so even though I fit it as I liked it to be - I lost some of the edges of my pictures ( I only ordered edge style where the whole production is the picture - no frames - mainly so I dont loose anything of the picture) and when selecting the pictures I like on the app there is no option to size down ones picture to fit the frame - only enlarge if one wants to focus on part of the picture and cut off some.Also the app is not a long term account app - so every time I need to order I have to enter my information from scratch and I can not view or check status of a current or view past orders on the app which is very limiting. I did order again however because I did like the final product - its very light because its produced on styrofoam and it sticks directly to the wall because of 4 stickies on the back - dont know how long that stickiness will last - but it is convenient especially as I moved them around until I decided on final arrangment.

I love my mixtiles. It’s great for someone like me who wants to frame some of the great pictures that I have on my phone. I don’t have the time or inclination to have another DIY project that I start and just don’t finish because of my very busy schedule. The quality of the pictures is great. You do have to do a zoom and crop to make sure that the pictures don’t get cut off. This happened to me on a favorite picture of one of my dogs. I contacted customer service (which is outstanding...they respond almost immediately) and they offered to redo the picture at no charge. They explained how to use the zoom and crop that I mentioned above to get the picture just right.As for being able to stick the tiles to the wall, I haven’t had any problems with that. I have also moved some of the tiles around and there was no problem with sticking them in a different place. There was also no residue or damage on the previous location.The frames are not of the highest quality. However, due to the dimensions of the photos that the app makes they look and work just fine for me.I’m going on an overseas vacation shortly and cannot wait to commemorate some of the highlights using mixtiles.

Received tiles the day they they were expected to come in; however, I found it odd that there was no postage on the box - it was just a blank box. It also felt so light and realized the tiles were literally styrofoam boards so right off the bat you know the quality isn't great. I expected it to be wood-like material all around but the sides are black styrofoam which they did not specify when ordering, maybe offer different options of material at a high price. Picture quality is good. Picture was cut differently than what I edited on the app as some parts of the picture I did not want cut off was cut off. I also can tell some mistakes were made when cutting the pictures as an edge was not straight (cut crooked) on one of my tiles. Some of my tiles don't stick after a while. I was under the impression they were gonna be Velcro but it's just sticky tack. They should also warn that these do not stick well on perforated walls. App is easy and smooth to use. Maybe add an "editing" section in the future. One downside to this business is that most people will only purchase once then delete the app (as I did). A creation of something to keep users loyal through time will help this business stay successful. If not, there will be no steady flow of customers eventually. Overall, these tiles is something you can make at home yourself if you do have the time. Overpriced for the quality - you'll need to buy more than 3 to make your money worth it.

I was excited to order some pictures as a Christmas year but was extremely disappointed in the quality of the picture and frame when they arrived. The app is easy to use but the major flaw is in the inability to enter a shipping address. The assumed shipping addressed is the one tied to your Apple Pay. As a result, the set was sent to the wrong location. I used the Talk to Us feature to bring up the fact that I wasn’t given the opportunity to enter a shipping address. Though the app says their team members generally respond within 20 minutes, no one responded to my multiple messages for over a day. I also followed up with someone through email and finally received a response two days later. Though they were kind enough to send another set for free to the correct address, I was greatly disappointed with the quality of the pictures and frames. The frames are very light weight and feel very cheap. The material that the pictures are printed on are also very “cheap” and not on the type of paper one would normally receive when printing pictures. I don’t feel comfortable giving Mixtiles as a gift because of the overall quality and would have otherwise printed the pictures and framed them myself for less. Their customer support was average as I did appreciate them sending an additional set to the correct address but fail to reply to messages in the time period they state. The app is easy to use but does need a field to enter or confirm a shipping address.