Beyond a doubt the worst experience with ANY company I've ever had. Here's the short list of headaches and outright losses all in the span of just three months. 1. Locked in at monthly rate of $149 while they offered new customers lower pricing and better equipment. 2. The DionLink router they provided came with just 3 ft. of cord length to the PSU/plug and looked like it was a 2nd grader's science fair entry. 3. Only wanting to be an AT&T customer, they terminated service to my SIM without warning (!) following their new deal with Verizon. 4. Then they charged me for a SIM activation and sent two SIM Verizon cards that wouldn't activate. 5. You CANNOT speak to a real human, every time I needed service I had to wait for their chat robot to respond to me. 6. You CANNOT control your own account, there simply isn't a way to do that. If you want to quit, they make it very hard. I had to open a claim with my credit card issuer and dispute the charge. 7. Have you seen their Better Business Bureau numbers? 736 complaints in the last 3 years, 211 in the last 12 months! 8. These problems are being reported by others which suggests that the company is in fact making a quick profit at the expense of unwary consumers. 9. Even upon cancellation, which I could only do once I got a specific email address for a presumed person, there was no apology from Nomad, no offer to do right by me. 10. As a business owner with a need for a reliable service, I was completely let down by Nomad. There, 10 reasons for you to consider another company so you won't have an experience like mine and that of so many others.

Beyond a doubt the worst experience with ANY company I've ever had. Here's the short list of headaches and outright losses all in the span of just three months. 1. Locked in at monthly rate of $149 while they offered new customers lower pricing and better equipment. 2. The DionLink router they provided came with just 3 ft. of cord length to the PSU/plug and looked like it was a 2nd grader's science fair entry. 3. Only wanting to be an AT&T customer, they terminated service to my SIM without warning (!) following their new deal with Verizon. 4. Then they charged me for a SIM activation and sent two SIM Verizon cards that wouldn't activate. 5. You CANNOT speak to a real human, every time I needed service I had to wait for their chat robot to respond to me. 6. You CANNOT control your own account, there simply isn't a way to do that. If you want to quit, they make it very hard. I had to open a claim with my credit card issuer and dispute the charge. 7. Have you seen their Better Business Bureau numbers? 736 complaints in the last 3 years, 211 in the last 12 months! 8. These problems are being reported by others which suggests that the company is in fact making a quick profit at the expense of unwary consumers. 9. Even upon cancellation, which I could only do once I got a specific email address for a presumed person, there was no apology from Nomad, no offer to do right by me. 10. As a business owner with a need for a reliable service, I was completely let down by Nomad. There, 10 reasons for you to consider another company so you won't have an experience like mine and that of so many others.

I purchased my Modem and paid it in Full in May, once I received I was super excited I needed mobile internet for the work that I do, however I have had nothing but issues, and thier customer service is horrible you send emails requesting help you get a ticket number they never respond too, try the live chat another ticket number for months my internet was not working and I was still being charged. Finally I get a hold of someone in Sept they swap out my modem because apparently it was not working and when I receive the new one I had issues connecting again the customer service was horrible, another ticket number . Eventually I was able to get help and we were able to connect . I then placed my device on hold as I am traveling and did not want to pay for service I was not using and now I’m getting emails saying if your not going to connect you will need to send back the modem, a modem I paid in full and service they provide to suspend coverage temporarily. So honestly I’m not happy, and numerous times I’ve emailed and asked them just to help me resolve my issues with the product I paid too much for the equipment to not get the service I paid for and deserve.

Overall if you are someone traveling and looking fir internet do NOT get this. I have the 100 mbs unlimited plan and i have never ever received more then 10 mbs not only that but at times the already slow soeed is 100% being throttled “Cancel AnyTime” is a lie, they try and trick you by not making you sigh a contract rather accept terms and conditions that have hidden clauses. In summary it says that you cannot cancel without returning the router (that you already paid full price for) within 2 weeks of cancellation of your subscription. The catch is the timer starts when they send the label to return it and it takes longer than a week to arrive and longer than a week to return. For someone looking for a basic travel internet DO NOT GET THIS PLEASE. Save yourself the stress, the customer service is extremely difficult to get ahold of and makes promises they do not keep and do not want to. This internet is BAD and im not nit picking its slow and bad and borderline scammy. Nomad doesnt even make the router let alone supply the internet, the router are “inseego” and the chip is a basic slow speed verizon chip the same ones in your phone. CANCEL ANYTIME IS FAKE THE SPEED ARE SLOW ANDDD THROTTLED BLATANT SCAM LEVEL INTERNET