My ServiceNow
Remove Friction from Work
Free
My ServiceNow is an all-in-one mobile solution designed for ServiceNow employees, pre hires, new hires, and contractors to streamline productivity, collaboration, and knowledge. It’s your dedicated hub for company news, important updates, task management, recognition, training, and career development —all conveniently accessible in one place, especially when you’re on the go.
Examples of things you can do in the app:
• IT: Request a laptop or a reset password
• Facilities: Set up a new workspace or book a conference room
• Finance: Request a corporate credit card
• Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document
• HR: Create or update a profile or check the vacation policy
Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With My ServiceNow, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires, employees, and contractors do not have to know which departments are involved in any given process.
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ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
more One enterprise mobile app for employees to go to for all their approvals tasks get help and consume corp Comms
One enterprise mobile app for employees to go to for all their approvals tasks get help and consume corp Comms
1. The app is extremely slow2. All functions force you to open a browser in a separate app which defeats the point of having an app.
1. The app is extremely slow2. All functions force you to open a browser in a separate app which defeats the point of having an app.
This seems to be a client for field service users, and does not allow me to access any of the items that I need to check on Change Requests, look at CIs, etc.
This seems to be a client for field service users, and does not allow me to access any of the items that I need to check on Change Requests, look at CIs, etc.
Catalog icons are now displayed when the short description is long
Catalog items without icons now align with catalog items that have them
Video player configuration error when opening a ‘Campaign’ is fixed
Date type value is now displayed as yyyy-mm-dd on the Input Form screen
This version also includes other minor bug fixes and performance improvements
21.2.0 2d ago
Attachments uploaded in offline mode are not visible once back online
Input form multi-choice screen pickers act erratically when scrolling
Records created offline aren’t updated immediately
Offline declarative support for add attachment inputs to activity streams
Issues with escaping JSON for a script include response callback
A questionnaire with Boolean-dependent controls hides its description
20.6.0 Jan 5
Unresponsive chat icon: Requires logging out and back in to access chat after deleting an attachment.
Redirects to a login page that refreshes indefinitely.
Overlapping cards in record section on launcher page configurations
Includes minor bug fixes and performance improvements.
20.3.1 10/22/2025
Resolved endless screen rotation issue on Cabrillo
Fixed full-screen videos not loading in Knowledge Base articles
Addressed need for manual scan trigger on page load
Improved consistency of offline save behavior
Corrected keyboard behavior when input field is inactive
Enabled GIF loading in Work Vivo posts
20.1.1 08/07/2025
Fixed
• UX analytics not being recorded
Detailed release notes can be found on the ServiceNow product documentation website.
19.5.1 06/09/2025
Fixed
• A push notification with a universal link doesn't open the destination screen
• Placeholder text is not visible on an IT Asset Management asset
• The user is unable to end impersonation if the username contains a “\”character
• The Mobile App doesn't display special characters in file names
• UPC-A (12 digits) barcode scans are not supported
• Users can’t suppress banner messages that appear when switching networks
Detailed release notes can be found on the ServiceNow product documentation website.
19.4.0 04/22/2025
Fixed
• The wrong error message displays when the app can't open a URL in an external browser
• Signatures are too large on PDF’s
• ‘Invalid URL’ error
Detailed release notes can be found on the ServiceNow product documentation website.
19.2.0 02/27/2025
Fixed
• Read-only Date/Time field is editable
• Favorites are not saved when switching instances
• Favorited items can’t be removed
• The user is not redirected to the barcode scanner screen
• Fulfillment instruction text is truncated in Now Agent
• The Mobile UI rule to make the date field read-only doesn't work
• Payload sent via Virtual Agent mobile app is different from one sent via desktop
New
• Streamline authentication for external URLs via Configurable External Authentication Browser
Detailed release notes can be found on the ServiceNow product documentation website.
18.3.0 11/22/2024
Fixed
• Theme color glitch issue for screens/icons on MDM configured instances
• A space is added to the middle of an auto-corrected word
• The Translate option from the user context menu isn't blocked when the 'Restrict cut, copy, and paste between other apps' protection policy is set.
• The user can't open a .WAV file
• The 'Favorites' filter is removed when refreshing the list
• The barcode scanner intermittently fails to scan QR codes
Detailed release notes can be found on the ServiceNow product documentation website.
18.1.0 09/23/2024
Fixed
• Content publishing mobile banners don’t load
• The user can’t cycle through carousel images with Voice Over
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
17.4.0 06/04/2024
Fixed
• App crashes
• Non-editable fields can be edited
• The wrong item is shown after refreshing an embedded list
• Translation issues in the base instance language pack
Detailed release notes can be found on the ServiceNow product documentation website.
17.1.0 02/01/2024
Fixed
o Japanese keyboard is not working
o Virtual Agent keeps typing even when user stops
o Retaking a photo with a tap is not working
o Navigation bar colors are not accurate
o Now Mobile embedded list is not displaying
o Notification list isn’t resent
o App can crash intermittently after closing a barcode scanner
New
o The ability to set a preferred language for the app.
o Language support for Hebrew has been added.
Detailed release notes can be found on the ServiceNow product documentation website.
16.0.1 08/01/2023
Catalog icons are now displayed when the short description is long
Catalog items without icons now align with catalog items that have them
Video player configuration error when opening a ‘Campaign’ is fixed
Date type value is now displayed as yyyy-mm-dd on the Input Form screen
This version also includes other minor bug fixes and performance improvements
more Version 21.2.0 2d ago
Data Linked to You The following data may be collected and linked to your identity:
Location Search History Identifiers Data Not Linked to You The following data may be collected but it is not linked to your identity:
User Content Usage Data Diagnostics 