There are still several basic issues that have not been addressed.First, the app does not automatically authenticate with Face ID on launch. Instead, users have to manually tap a button before Face ID is triggered. The same approach is used throughout the app — users are repeatedly required to press a button instead of Face ID being invoked automatically. Automatic biometric authentication is already the standard across virtually all banking apps and even most security-related applications.It is also impossible to copy a card number within the app. However, I know this functionality is available to other users, for example in the Raiffeisen Bank app, so it would be great to have the same convenience here.There is no option in the security settings to disable screenshot protection. This restriction is frustrating and inconvenient. It should be an optional setting for users who need it. Personally, I do not need screenshot blocking and would like to take normal screenshots, especially when I need to share information with customer support.The customer support chat is also implemented quite poorly. It feels more like a temporary online chat than a proper in-app messaging system. There is no conversation history, and messages can easily disappear. Today there are many proven solutions that allow support chats to be stored inside the application and remain available even if the app is minimized or running in the background. At the moment, the support chat sometimes resets unexpectedly, and in some cases the keyboard even overlaps parts of the chat interface, making it difficult to use.
Thank you for taking the time to share such detailed feedback and suggestions for improving the app.We are aware that there are areas where the user experience can be further enhanced, and we truly appreciate your input. Your comments regarding Face ID authentication, the ability to copy card numbers, screenshot protection settings, and the customer support chat have been noted and will be shared with the relevant teams for consideration.We are especially sorry to hear about the difficulties you experienced with the support chat, including conversation resets and issues with the keyboard overlapping parts of the interface. We continuously work on improving the stability and functionality of the app, and feedback like yours plays an important role in helping us identify opportunities for improvement.Thank you again for your constructive feedback and for helping us make the app better.