BoldDesk

Name: BoldDesk
Rating: 4.5 (6 reviews)
Author: Syncfusion Inc.

Business

Free

6 Ratings
Age Rating

4+
Years
Category

Business
Developer

Syncfusion Inc.
Language

EN
English
Size

131
MB

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.

Ratings & Reviews

4.5

out of 5

6 Ratings

Bug in new update?
09/15/2025
Nicholas Hilton
Hey since the newest patch I’m getting spammed watcher added notifications to tickets I’m assigning to myself to begin with. They don’t stop either it’ll just keep saying you’ve been added as a watcher on the same ticket pushing endless notifications every minute. Turned off watcher notifications for now in notification settings.

Developer Response
Thanks for letting us know about this. We apologize for the repeated “Watcher added” notifications — that was a bug introduced in the last update.We’ve fixed the issue and released a new update. Please update the app and turn watcher notifications back on. If you notice anything else not working as expected, feel free to reach out — we’re here to help.
Bug in new update?
09/15/2025
Nicholas Hilton

Hey since the newest patch I’m getting spammed watcher added notifications to tickets I’m assigning to myself to begin with. They don’t stop either it’ll just keep saying you’ve been added as a watcher on the same ticket pushing endless notifications every minute. Turned off watcher notifications for now in notification settings.
Developer Response Jan 12
Thanks for letting us know about this. We apologize for the repeated “Watcher added” notifications — that was a bug introduced in the last update.We’ve fixed the issue and released a new update. Please update the app and turn watcher notifications back on. If you notice anything else not working as expected, feel free to reach out — we’re here to help.
For work
2d ago
Swzerbe
This is for work
For work
2d ago
Swzerbe

This is for work

AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

Version 1.0.46 Aug 5

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Syncfusion Inc.
Size: 131 MB
Category: Business
Compatibility: Requires iOS 14.0 or later.

iPhone
Requires iOS 14.0 or later.

iPad
Requires iPadOS 14.0 or later.

iPod touch
Requires iOS 14.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat
User-Generated Content