Twilio Flex
Business
Free
Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.
Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.
Flex Mobile requires an existing Twilio Flex account.
Performance improvements and bug fixes
The developer, Twilio, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Twilio, Inc.
- Size
- 51.5 MB
- Category
- Business
- Compatibility
Requires iOS 13.4 or later.
- iPhone
Requires iOS 13.4 or later. - iPad
Requires iPadOS 13.4 or later. - iPod touch
Requires iOS 13.4 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Twilio, Inc.
