Valley Cities Client Portal

Name: Valley Cities Client Portal
Rating: 2.1 (14 reviews)
Author: VALLEY CITIES COUNSELING AND CONSULTATION

Medical

Free · Designed for iPad. Not verified for macOS.

14 Ratings
Age Rating

13+
Years
Category

Medical
Developer

VALLEY CITIES COUNSELING AND CONSULTATION
Language

EN
+ 2 More
Size

230.7
MB

Compassion. Connection. Community. Valley Cities provides outpatient mental health and substance use disorder treatment, along with support services for adults, children, and families living in and surrounding King County, Washington. Additionally, we provide residential inpatient services for substance use disorder intensive inpatient treatment, acute withdrawal management, secure withdrawal management, and involuntary treatment evaluation & management for those with a mental health disorder and requiring these levels of intervention. We believe that with treatment, anything is possible. The Valley Cities Behavioral Health Care mobile app helps connect you with vital information to support your behavioral health and wellness. Whether you use the app to connect with us for an intake assessment, for ongoing support, to manage your appointments, or receive your care virtually – this mobile app will provide an easy and convenient way to stay connected with your support team. You can do this. Your recovery starts now.

Ratings & Reviews

2.1

out of 5

14 Ratings

Often Won’t Load, Sends Erroneous Messages
02/19/2024
GreenVeda
It often will not work properly on older phone and computers, so isn’t functional. It sends video appointment reminders no matter what type of appointment you have scheduled. It doesn’t facilitate any written form of communication. I used to have the option of emailing a document or question, but now because we used this highly restrictive system, there is no way to communicate with my doctor. I have to leave messages with the main desk and HOPE I get a call back within a week.
Often Won’t Load, Sends Erroneous Messages
02/19/2024
GreenVeda

It often will not work properly on older phone and computers, so isn’t functional. It sends video appointment reminders no matter what type of appointment you have scheduled. It doesn’t facilitate any written form of communication. I used to have the option of emailing a document or question, but now because we used this highly restrictive system, there is no way to communicate with my doctor. I have to leave messages with the main desk and HOPE I get a call back within a week.
Doesn’t even work.
11/08/2024
Cupidanorak
It just crashes every time you have to join a video appointment, and there is no other way to access very important appointments. Because of this I miss appointments and have to reschedule them months later. If you try to access appointments anywhere else you get redirected to this app that doesn’t work. I’m going to go in person to my clinic to file a grievance because this app is ruining my access to care.

Developer Response
Your profile is visible only to you and your healthcare providers. Any telehealth appointments you attend are fully HIPAA compliant through Zoom for Healthcare, and only first names and last initial are shared by default. We have also recently made a change with our developers to bypass legal name and include a preferred name when it is available to us, as we have no ill intent nor wish to dox anyone. As soon as this issue was brought to the attention of our team, we immediately began to work on a long term solution to remediate any issues. We are sorry for your experience, and hope that you will attempt to use the application again for telehealth services.
Doesn’t even work.
11/08/2024
Cupidanorak

It just crashes every time you have to join a video appointment, and there is no other way to access very important appointments. Because of this I miss appointments and have to reschedule them months later. If you try to access appointments anywhere else you get redirected to this app that doesn’t work. I’m going to go in person to my clinic to file a grievance because this app is ruining my access to care.
Developer Response 10/11/2023
Your profile is visible only to you and your healthcare providers. Any telehealth appointments you attend are fully HIPAA compliant through Zoom for Healthcare, and only first names and last initial are shared by default. We have also recently made a change with our developers to bypass legal name and include a preferred name when it is available to us, as we have no ill intent nor wish to dox anyone. As soon as this issue was brought to the attention of our team, we immediately began to work on a long term solution to remediate any issues. We are sorry for your experience, and hope that you will attempt to use the application again for telehealth services.
Camera doesn’t work on my iPhone in app
11/16/2023
Dracyy
Zoom the camera works. In this app it doesn’t. Permission isn’t even there under control. Microphone works but no video on iPhone 14.
Camera doesn’t work on my iPhone in app
11/16/2023
Dracyy

Zoom the camera works. In this app it doesn’t. Permission isn’t even there under control. Microphone works but no video on iPhone 14.
Program
Jun 22
Bon**Bon
Wonderful
Program
Jun 22
Bon**Bon

Wonderful

- Redesigned the login screen to now only be one page, to remove multiple steps and barriers to login and provide a more consistent experience on all platforms - Added VoiceOver support across various pages in the app, making the experience more accessible for customers using screen readers. - Added a clear error message on the login screen when clients attempt to use an expired password reset link. This provides clearer guidance and helps address issues clients have experienced when resetting their passwords.

Version 4.26.0 Aug 26

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: VALLEY CITIES COUNSELING AND CONSULTATION
Size: 230.7 MB
Category: Medical
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 2 more

English, French, Spanish
Age Rating: 13+

13+

Learn More

Infrequent
Medical Treatment information
Alcohol, Tobacco, Drug Use or References

Contains
Messaging and Chat
Health or Wellness Topics

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Valley Cities Client Portal

Ratings & Reviews

Often Won’t Load, Sends Erroneous Messages

Doesn’t even work.

Camera doesn’t work on my iPhone in app

Program

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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