I tried everything trying to connect my phone to the cámara and nothing. I tried the Ellie app and this one as well and neither of them worked. Even after saying connection successful cámara doesn’t appear when I refresh the page. Really disappointed that this is happening. Being away from home and being able to still check on my baby it’s something really comforting for me. I’m really sad that won’t happen here.

I switched from Miku after they decided to charge for basic features. The day and night time quality is so much clearer than Miku. It actually shows trackers on my baby so I know it’s not reading something else in the room (unlike Miku). The screen can be windowed on my phone so I can do other things and watch my baby (again unlike Miku). However, the program does freeze. We have a backup audio only monitoring device (basic wireless receiver), and last night the Ellie froze again. I heard my son crying from our backup. Turned out he has a fever and wasn’t feeling well. The other problem I have is that sometimes our internet goes and come back on again. The device doesn’t auto reconnect. You have to go back to the main screen and tap ‘enter’. Obviously problematic when you’re asleep and don’t know it stopped working. If you resolve the freezing issue and reconnecting issue, you’d have a pretty solid system.

Notifications stopped for my wife and I a few days ago. In trying to get support, I discovered the rebrand from Simhome to Ellie. When I contacted Support, they asked for a lot of unnecessary information and a video “for my particular issue”. How exactly do I take a video of them not sending notifications? Anyway, I setup an Ellie account, which loaded my Simhome profile and notifications started working again on Simhome. Pretty concerning that someone can just setup a new account and access data from another account. Connecting to WiFi is a chore and needs done repeatedly if you travel with it. SD cards are low quality and die. Take a backup if you can. Generally the product is ok once setup but I’d find another vendor if you haven’t bought in yet.

I like that it is free. However, there is a noise that constantly on when I am listening in. Also, our notifications suddenly stop working. We had this device since April. And already issues.