Thank you so much for the amazing review! We’re thrilled to hear AMPTRA CHARGING helped keep you powered up while exploring NYC. Our goal is to make charging on the go effortless—grab a charger, stay connected, and return it wherever it’s most convenient. We truly appreciate your support and can’t wait to keep improving your experience as we grow our network!— AMPTRA CHARGING Team

We’re so happy to hear you’re enjoying AMPTRA CHARGING and that you find it easy and convenient to use! Thank you for the 5-star review and for being part of our growing community. We’re actively expanding our station network, and your feedback motivates us to keep improving every day.— AMPTRA CHARGING Team

We sincerely apologize for the inconvenience and frustration this caused. After reviewing your case, we identified a temporary technical issue with the station, which unfortunately resulted in the app not registering your battery return properly. We have since resolved the issue to prevent this from happening again.To make things right, we have issued a full refund, including the initial rental fee. You can expect the refund to be processed within 7-10 business days. Additionally, as a token of our apology, we have upgraded your account to VIP status for a full year, allowing you to use our charging services for free.Our goal is to provide a seamless and reliable experience, and we regret that this was not the case for you. Your feedback helps us improve, and we’re committed to making things right. If you need any further assistance, please don’t hesitate to reach out.Thank you for using our service—we hope to serve you better in the future!

We sincerely apologize for the frustration and inconvenience this caused.To clarify, for every rental there is an initial pre-authorization hold (typically between $50–$80, depending on the venue). This is not a charge—it’s a temporary deposit to ensure the charger is returned. Once the charger is successfully returned to any station in our network within 72 hours (3 days), the deposit is automatically released back to your original payment method, minus the small rental fee.If you experienced an issue with the return or the refund was not released properly, please contact us directly at support@amptracharging.com, and our team will be happy to assist right away.We truly appreciate your feedback and are working to make our rental instructions and refund process clearer to all users. Thank you for using AMPTRA CHARGING—we’re committed to improving and providing a smoother experience moving forward.