Yaplet — AI Support Inbox
Live chat, email & socials
Free · Designed for iPad. Not verified for macOS.
Your customer conversations, in your pocket. Answer live chat, email, Facebook and Instagram messages with AI-assisted replies — wherever you are.
Yaplet puts your customer support operation in your pocket. Answer website live chat, email, Facebook Messenger and Instagram DMs from one inbox — with AI at your side for replies, summaries and translation.
Built for support agents and teams who can't sit at a desk all day. A conversation comes in, your phone pings, you answer in seconds.
ONE INBOX FOR EVERY CHANNEL
• Website live chat, email, Facebook Messenger and Instagram DMs together
• My Inbox, Unassigned and All views — grab waiting chats before they go cold
• Search every conversation by message, visitor or agent
• Filter by website/widget when you run more than one
REPLY LIKE YOU'RE AT YOUR DESK
• Real-time typing indicators and read receipts
• Share photos from your library
• Canned templates, knowledge-base articles and docs, inserted in a tap
• Private internal notes only your team can see
• Assign, transfer, leave or mark conversations as read
• Ask customers for a rating when the chat wraps up
AI THAT DOES THE HEAVY LIFTING
• AI Reply — drafts an answer from your own knowledge base
• AI Summary — catch up on a long thread in seconds
• Rephrase and grammar polish before you hit send
• Auto-translate both directions — support customers in any language
SEE WHO'S ON YOUR SITE — RIGHT NOW
• Live visitor list with country, device and the page they're viewing
• Full visitor context: plan, location, browser, event history
• Start a conversation with anyone browsing your site
STAY IN CONTROL
• Light, dark or system theme — new in 2.1
• Push notifications for new chats and messages
• Go online or offline with one tap
• Switch between organizations
• Listen back to AI phone-call recordings
Yaplet is the companion app for the Yaplet platform (yaplet.com) — live chat, AI chatbot, knowledge base, ticketing, newsletter and more. A Yaplet account is required; create one free at yaplet.com.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
• Fixed sign-in fields that could not be typed into on some devices
• Fixed text being cut off before the app's font finished loading
• Visitor and contact names now show correctly instead of an email address
• General performance and stability improvements
The developer, Premium Boosting Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- PREMIUM BOOSTING LIMITED
- Size
- 45.1 MB
- Category
- Business
- Compatibility
Requires iOS 15.1 or later.
- iPhone
Requires iOS 15.1 or later. - iPad
Requires iPadOS 15.1 or later. - iPod touch
Requires iOS 15.1 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Contains
Messaging and Chat
- Copyright
- © yaplet