this app is ridiculous. Perhaps IATA feels good because they’ve got our money and they paid somebody to put together an app, but it’s useless. I would like to see a contact phone number clearly stated in the app for IATAN help. We have access to benefits, but this online app doesn’t provide anything. I am just a quote user”, so why do I click on somebody’s name and then they are then excepted as an authorized users? That’s not MY responsibility nor should I have access to that information.Last year I was forwarded to a site called Venngo. As the Agent experience app was being discontinued. Now the Venngo company has all of my information and apparently IATA is not using that company. Dear IATA,Please work with real travel agents who’ve been in the industry for a decade or two to ascertain what information would be helpful in your app and how to go about locating that information.Please don’t pay someone to create a website who has never worked in the industry. Thank you.

After many years, this will be my final year of iata membership, and I plan to advise anyone who will listen to follow suit. The official IATA website explains the only way to access your digital card is via the AgentExperience app, which hasn’t existed in sometime. After some internet sleuthing, I discovered that app has been replaced by this heaping pile of garbage, which first forces you to agree to data sharing prior to the login screen, then tells you your password has expired and needs to be reset, and then when you select the ‘forgot password’, sends you a link to a black screen. Truly phenomenal work, IATA. And with no way to contact them for assistance! I’ll take my $35 back please.

Decided to finally try the app, and dated so much time trying to get it to work only to delete it off my phone. It’s useless, malfunctions, don’t waste your time on this like I did. All other reviewers are very accurate. Honestly the iata is something I get for free or else this isn’t worth any cost if you do pay for it.

I’ve had an IATA card with my new host agency for 8 years and somehow this app figured out a way to pull incorrect information onto my current card from a prior host and combine it with correct information. 🤦🏻‍♀️ I cannot fix it and there’s no way to get in touch with them. The other app worked so much better.