It’s extremely slow, it takes forever to open. Randomly denies me access to my account despite the Library saying my account looks fine. When you search for a type of book, it takes forever to load options, and often it doesn’t even show everything. I have typed in the exact title of a book that I knew was both in the catalog and in the app, and it didn’t come up. Whenever you go back, it completely deletes your search, and it doesn’t save the searches, so you have to retype it in all over again. You can’t connect your card to your account to pay off any fines, which is inconvenient. It doesn’t show you a preview of any book, so you can’t tell if it has pictures in it, what the pictures may look like, what the text looks like, what the writing is like, etc. You have to just take your chances by the cover. Everything is just slow and difficult to use. It truly feels like early 2000s Internet Explorer. The developers should not take pride in any “work” they have done on this app. It’s embarrassing.

In the new year, I had to delete the Clevnet app because it wasn’t working. When I re-downloaded the app it was much different. It’s been a pain to use it ever since then. Today it crashed twice. Then I finally got on and of course it was as slow as ever. Probably the slowest app or website I’ve used in years. Unfortunately I’m not exaggerating. But my laptop is charging so I tried to bear with it (don’t do that. Trust me- just use their desktop website). Somehow the app accidentally canceled a hold of mine. This is a hold item I’d been waiting for. And it was just marked as in transit. But no, now I have to start over. Freaking fantastic. If you’ve ever waited on a long hold list, you can imagine how painful that would be. Some features are missing, for example if you look under item information it used to tell you the actual locations of a certain item. Let’s say there are one-hundred copies of an item and fifty are available on the shelf. You could look on the app and get the on shelf locations of each available copy. Maybe one library near you has it shelved under “new” items but another has it shelved with “fiction.” It was an easy quick way to look something up. Now the feature is gone. It’s been over five months now since I had to download this new app. I’ve tried to give it time. But it’s basically just as bad as it was on day one. This is a smaller complaint but the last issue I can think of is how the new interface is a major downgrade. I wish Clevnet could fix this app or get the old one back. Genuinely curious as to what happened here. It used to be so helpful!

The app takes forever to open and sometimes doesn’t open at all. Every time I open the app I find out that I’ve been logged out. Whenever I go to place a hold for a book, I have to scroll all the way down the list to find my library—it won’t default to my library even though I had to select it when logging in. Searching for books is painful compared to the previous version of the app. Is it that hard to make an app that works? Who’s doing QA on this thing?

I am a huge lover of our libraries and have always enjoyed using the app, easy and simple. Now, it’s way too busy, very slow and crashes a lot. Not to mention it keeps signing me out and have to fetch my library card and password constantly. Sometimes simpler is better. This new app is a pain. You get the same features when you sign in on a computer, which is nice for reference but it’s way too much for a simple app though.