I love this game and play it daily. In late March/early April 2025, it started to glitch and tell me I had no internet connection most of the time when I wanted to buy something. My connection was fine, all of my other apps connected as normal, so the connection problem was definitely in this game. I reached out to help and support and was told to delete the game and re-download it, and to screen shot my progress so my levels could be restored. I did so on or around April 10th, and now it’s May 15th and my levels still haven’t been restored. If I reach out to them, all I get is “our developers are working on it.” I read somewhere AFTER they told me to delete and restore it that they aren’t capable of restoring levels, but that’s exactly what they told me to do and they keep saying they’re working on it. I lost over 2200 levels of progress. I’ve since racked up almost 700 more, so I should be at almost 3000 levels now. I don’t know if their delete and reinstall fix worked for the original payment issue, because I won’t give them more money until I get my progress back. I put over $500 into this game with in-game purchases from late January to early April, so really, I guess it’s better for my wallet this way, but still, I want my progress back.
Hello! We’re truly sorry for the trouble you've experienced with your progress and the connection issue. Your feedback is invaluable, and we’re investigating this thoroughly. We appreciate your patience and hope to restore your gaming experience soon. Cordially, HOMA team