VOX Cinemas App 4+

I often get this error when trying to access my account both online and on the app. It’s so frustrating because I can’t order food online nor start preparing my order when I need to. I called customer service the lady said nothing can be done about it😒

I have been to the cinema a lot recently, that’s because of the seatings. It was way better when there would be space in between people. Unlike it all being beside each other.

I used to have personal space as I’m a hijabi and won’t agree if a man would sit beside me. Covid is still not gone too, why are they brought back to how they were?? What if the person beside me had covid? Now what will that make other than more cases and more problems.

As a customer who goes to the cinema nearly every weekend, I really hope the seatings would have space between them. At least one..

Very frustrated! I tried 3 times to book tickets online. All 3 attempts always gave me an error message after I input my credit card details. The bank hold the funds and took them a while to revert the charges. I still have another charge which apparently is not showing in their system, which always gives error messages. After providing the customer service agent and manager with proof that I received the error message and my bank statement showing the deductions I am left without a refund. The way the customer service manager is handling my case is absolutely frustrating and there worse part is that there is no one else to escalate.